** update: Users can now see other document classes now via a workaround, but the problem has not been fully resolved yet.
Users are currently unable to view any student records except for the ones in the FERPA document class. Systems is aware and is currently attempting to work with the vendor on the problem. ETA not available at this time.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/20/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
Description of maintenance: UCS firmware upgrade. OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
User impact: No end-user impact is expected
Affected services: No services are impacted by this maintenance
Affected systems: boc22hv[01-14], boc22esxi[01-06], ieadata, as5, bba4, ecswins01, bba3, jira, boc22adfs, boc22mssqldev1, duo, bba8, idm4p, boc22cm102srv4, boc22cm102srv10, bbredis1, ibiweb, dhcpboc1, appadmin, labcam3, bba7, printonline, idm2, eprint2, boc22reports1, boc22mssql21, fauappsrv2, ieaweb, ldapboc1, boc22spapp1, remotecon, lintalon1, XenZDC2, XenAPP-Office, coeweb, boc22nasmvi, issdev, boc22dirsync, sacs, frevvo1, cas1, ecswins02, lintalon0, comvmsql01, ls-snap, shoutcast, FileLocker1, bbm1, labcam4, boc22mssql22, exchangeca03, ls-osd, ls-matlab, bba6, boc22mssql11, labcam5, bba9, taldev02, cosweb1, boc22vcenter1, migrate365, freeze, talonx2, acsmem04, as4, bba10, boc22spwfe1, gitlab, ugapp3, yakko, labcam2, frevvot, fauwebdev, lists, acsmem01,
bba1, comvmweb01, aptitudesrv, PapercutOffice, acsmem02, XenAPP00, comvmadi01, bba11, hpc, cuttlefish, bba2, dnsboc1, boc22pcprt01dev, XenLIC, madcat1p, filelocker2, Brian Test 1, mcclient, pinky, ugapp1, boc22adfsp, boc22pcapp01, XenSF1, boc22cm102srv1, XenSF2, controller, bba5, ugapp4, XenZDC1, jobs.finaid,
ugapp5, boc22mssql12, boc22pcapp02dev, boc22barr, r25-webservice, iss, boc22aptven, boc22cm102srv9, XenAPP01, visualsvn, boc22cm102vrt101mrtg, piwik1, boc22pcapp01dev, ugapp2, XenAPP02, labcam1
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When: 5:00AM – 6:00AM
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact:The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu
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When: 8:00AM – 9:00AM
Description of maintenance: Upgrade disk and shelf firmware in NetApp filers bocana01 and bocana02. It is all done while the systems are up and running. No downtime is required. I would like to do it during the day next week.
User impact: No end-user impact is expected
Affected services: None
Affected systems: NetApp filers bocana01 and bocana02
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We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset. We are working to resolve this issue as soon as possible.
Please do not reset your password until this issue has been resolved.
We apologize for the inconvenience this may cause.
OIT
Echo360 will be intermittently unavailable from 6:30 am – 7:00 am.
The Echo360 service needs to be restarted to eliminate tapestry cache corruption within ESS. During the downtime, users will be unable to access ESS, the EchoCenter Portal, view Echo recordings, or publish any captures from the Personal Capture application.
We are currently experiencing an “Account in Lockdown” error message in OU Campus so all sites are temporarily unavailable.
The vendor is aware of the issue and is working to resolve it.
We will update this post as soon as we have more information.
UPDATE: The vendor informed us that this outage was due to some preliminary maintenance for preparing the OU Campus platform to be upgraded to v10.
UPDATE: This issue has been officially resolved; all OmniUpdate services have been restored.
All Blackboard systems are back online and available for use. We thank you for being patient while we resolved this matter.
OIT has traced the problem related to tonight’s Blackboard problem to the database which supports the Blackboard environment. As a result, it degraded the performance and caused the application to become unavailable. Full service is expected to be restored by 9:30pm.
**Resolved** 10:21am
The redirect and SSO is working now.
**End update**
**Update** 9:02am
The redirect is now working as intended; however, we are now experiencing an issue with single-sign on (SSO) for the help desk system. We are working on resolving the problem as soon as possible.
**End update**
We are working on resolving the issue of the redirect to the new help desk system. If you need technical assistance, please call 561.297.3999 OIT Sent from my iPhone
The maintenance to the single sign on system has been completed users will now be able to login to FAMIS using SSO.
Issue message from the vendor: OmniUpdate and our OU Campus servers are currently being hit with a DDOS attack. We are working with our ISP to resolve this as soon as possible.
Solution message from vendor: Access to OU Campus servers has been restored. We are waiting on a report from our ISP on the specifics of the outage that occurred with our ISP from 7:30AM this morning until 9:15AM (PST).
Final Update from vendor ISP: