OIT Systems Maintenance, Thurs. April 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Phone Billing system upgrade (Verasmart)
When: 12:00AM – 3:00AM
Affected services: Phone billing​
Affected systems:  boc22comm1​
Description of maintenance: Upgrading phone billing software (Verasmart) from version ​10.5.1_sp4 (build 189.13.4) to version 10.6_sp5
User impact: During upgrade users will not be able to view their billing information​

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Change email routing for @hboi.fau.edu
When: 6:00AM – 6:15AM
Affected services: Email send to users @hboi.fau.edu
Affected systems: ns1
Description of maintenance: HBOI will be transfering authority of their @hboi.fau.edu domain for email purposes to the FAU email system.
User impact: Email sent to users @hboi.fau.edu will go to those user’s FAU Exchange accounts

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Move the DPM and Crash Plan servers to the new backup rack
When:  4:00AM – 6:00AM
Affected services: Microsoft ​Data Protection Manager and Crash Plan user backups
Affected systems: boc22dpmus and boc22cp
Description of maintenance: The Servers and storage will be moved between racks in the datacenter
User impact: Backups will be unavailable during the move

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Migrate file server used by Tech Runway
When:  3:00AM – 4:00AM
Affected services: The \\busace01\fss fileshare
Affected systems:  busace01​ & bocana02
Description of maintenance: OIT will be migrating the file share used by Tech Runway​
User impact: The FSS fileshare will be unavailable during the migration. The share path will be changed to \\fauandi1.fau.edu\fss

Posted in Email, Network and Telecom, Systems, Uncategorized

FileLocker intermittently unavailable

FileLocker may be intermittently unavailable. We are looking to resolve the issue as soon as possible.

 

Posted in Systems, Uncategorized

[RESOLVED] Password Changes are not working correctly

** The issue has been resolved. Please contact the Help Desk if you continue having issues. **

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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/09/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Upgrade Identity Manager to Google Applications Connection
When: 3:00AM to 6:00AM
Affected services: Identity Manager, Google Applications
Affected systems: ​idm1, idm2, idm4p
Description of maintenance: OIT will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password synchronizations will be delayed during the maintenance window.

Posted in Systems, Uncategorized

[RESOLVED] MyFAU Currently Unavailable

Posted in Uncategorized

[COMPLETED] FAU’s Online Payment System (TouchNet) – Unavailable Friday, April 3 from 6:00am to 10:00am

FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.

 ***All Electronic Payments and Refunds will be disabled during this time ***

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

WebFOCUS unavailable today from 9:30am to 10:00am

OIT needs to install an important emergency security patch this morning to the WebFOCUS server.  WebFOCUS and Leap Ahead will be unavailable during this time from 9:30am to 10:00am.  Thank you for your patience.

Posted in Banner and Admin Systems, Uncategorized

“My Foto” Phishing Email – DO NOT open

If you receive a message with the subject line: “My Foto”, please DO NOT open this message.

We are taking the necessary steps to prevent this message from propagating to the university community further.

We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.

 Office of Information Technology

Posted in Email, Uncategorized

ePrint now available

The ePrint upgrade to version 4.4.1 has been successfully completed and now available for access.

Posted in Uncategorized

NetApp storage filer Upgrade, Tuesday Mar 3, 2015

The Office of Information Technology will be upgrading NetApp storage filers tomorrow between 6 a.m. and 7 a.m.  Applications may see a 30 second pause while the filer fails over to its partner.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized