UPDATE 1/8/2024 3:00PM:
Workday identified issues with their Internet Service Provider, and are now using an alternate route which has corrected the outage. All systems are now operational.
ORIGINAL:
Our production Workday tenant is currently experiencing a service disruption. This is a nationwide outage, impacting multiple clients. Workday is aware of the issue and they are working at restoring the service. Thank you.
OIT and the vendor continue to work to mitigate this error. At this time Links and catalogs should be available in Canvas, however access to MyMediasite and the Embed tool are still reporting errors.
FAU’s OIT run Research Computing equipment in Jupiter is currently experiencing a network outage. The Infrastructure team is investigating and will provide more information as it comes in.
Affected Services:
Athene: Our experimental EL8 cluster (ssh://athene-login.hpc.fau.edu) is currently offline.
OwlStore: Our newest flash-based storage cluster is currently offline.
Please watch https://helpdesk.fau.edu for more information.
Currently new account activations and “Forgot your Password” options are unavailable. We are currently investigating and working to resolve as soon as possible.
OIT
Research Computing has begun upgrading the OwlCloud resources and users of all Research Computing services (hpc.fau.edu, koko, etc…) may experience unreliable operation while the maintenance progresses over the next few days. If you experience issues please submit a Call Ticket and we will check it out.
Account Self-Service for account activation and resetting your password is currently unavailable. We are investigating and will post updates as we have available.
OIT
UPDATE 8:01AM 12/14/23:
Microsoft has deployed a short term fix that will allow downloads. They are expecting a full fix to be deployed by Friday. Users will need to reboot to ensure it is upgraded properly. You will see your computer display a restart required once the fix is deployed. If it does not resolve right away, please wait until Friday for it to be fully resolved.
UPDATE 2:25PM 12/13/23:
Other users have reported issues with different downloads not just Workday. However, Workday has posted a community wide announcement showing all tenants impacted with this same problem of downloads not completing. They are doing an investigation on their end currently to understand what might be going on. This does not seem to impact all users, and some report where it starts working after a reboot or retrying. Once we have a response from Workday from their investigation we will test and report back.
ORIGINAL:
Users are reporting issues with exporting Workday reports to excel. It is not all reports or users. Some users have switched browsers and it has worked. We have submitted a ticket with Workday to see if there is something wrong with our tenant. We will provide more information once we hear back from Workday.
The Office of Information Technology will be restarting the University Form server (frevvo) at 8pm to resolve reports of errors that are affecting end users.
Research Computing is investigating an issue connecting and authenticating to some of our services including but not limited to bastion hosts, login nodes, and some compute nodes. We will update as we learn more.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 12/06/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Graduate College Admissions Application Upgrade
Description of change: OIT will be upgrading the Graduate College Admissions Application.
Downtime window start: 12/06/2023 6:00 AM
Downtime window end: 12/06/2023 6:30 AM
Affected services: College of Business, and Study group Application
End-user impact: During the upgrade process the College of Business, and Study group application will be unavailable.