New Customer Alert: Internet Explorer Browser Issue
Type: Product Defect Workday Release: Workday 26 Jira: UIC-24683
Status: Resolved
Issue resolved, fix applied to production.
07/29/2016 Single Sign On Upgrade
Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be upgraded to the latest version and introduce a new login page.
User impact: Single Sign On will be intermittently available during the upgrade.
Emergency Authentication System Maintenance, Tuesday, July 19 from 11:00PM to 1:00AM
The single sign-on system will be partially unavailable from 11:00 pm Tuesday July 19th, 2016 to 1:00 am Wednesday July 20th, 2016. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Blackboard, Self Service, Office 365, Owlapps, and Workday.
[RESOLVED] – Issues with Office365 applications (Email, Skype for Business, SharePoint)
We are currently experiencing some connectivity issues with Office365 applications, such as email, Skype for Business, and SharePoint. We are investigating the issue and have contacted Microsoft for assistance in order to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
[COMPLETED] TouchNet Payment processing system unavailable 5/18/16 due to maintenance
******* UPDATE 5/18/16 @ 8:25am ********
TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.
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The TouchNet payment processing system will be undergoing maintenance; from 3:00(am) to 7:00(am) –EST, on Wednesday 5/18/16.
This will affect student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00(am) that morning. A follow up notification will be sent out when the system is back online.
Issues with Duo- Multi-factor Authentication
We have had a few reports of issues with Duo multi-factor authentication. We are currently investigating. If you experience an issue, please close your browser and try again. If you continue with an issue please contact the helpdesk at 561-297-3999 for assistance.
OIT
ALERT – Google Phishing Email
Please be advised that a Phishing email has been identified.
The subject line of this message is Emergency Email! and the message states: “To Avoid Closure Of Your Email, Click Or Copy This Link:[google drive link]” – Please DO NOT click this message as it is not sent from OIT or FAU and by clicking the link your account will become compromised.
Google has suspended any user who has clicked the link. To enable your account, you must reset your Owlapps password. We recommend that you reset both your Owlapps and FAUNet ID passwords to avoid any future issues.
If you need assistance, please contact the OIT Help Desk at 561.297.3999
OIT
[RESOLVED]Intermittent Single Sign on errors
Some users may experience an issue when trying to log into certain services such as workday and teamdynamix. We are currently investigating and will update the status as soon as possible.
We apologize for any inconvenience.
OIT
[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM
*****UPDATE*****
TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.
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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.
All student payment services and marketplace sites will be unavailable during this time.
[RESOLVED] Network Outage – All services and campuses affected
All network and services have been restored. A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT