The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, May 12th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
[RESOLVED] TouchNet Systems Maintenance, Friday, May 12th from 3:00AM to 7:00AM
[RESOLVED]Workday Unavailable
Workday is currently unavailable. We have reached out to the vendor and will update as we have more information.
We apologize for the inconvenience.
OIT
[RESOLVED] TouchNet Systems Maintenance, Friday, April 21st from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday,April 21st. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
[RESOLVED] TouchNet Systems Maintenance, Friday, March 24th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
OIT Systems Maintenance, Thurs. March 9 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server software upgrade
Description of change: OIT will be upgrading software on a secure file server
Downtime window start: 03/09/2023 3:00 AM
Downtime window end: 03/09/2023 3:30 AM
Affected services: All ANDISEC shares
End-user impact: ANDISEC shares will be unavailable for a short period of time during the window.
Adding two new load balancers to BigIP cluster
Description of change: OIT will be adding two BigIP load balancers to prepare for future changes.
Downtime window start: 03/09/2023 6:00 AM
Downtime window end: 03/09/2023 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.
End-user impact: No end-user impact is expected during this time.
Raiser’s Edge Integration with Workday
Description of change: The purpose of this change is to automatically import data from Raiser’s Edge (FAU’s fundraising and donor management software) into Workday.
Downtime window start: 03/09/2023 10:00 AM
Downtime window end: 03/09/2023 11:00 AM
Affected services: Workday and Raiser’s Edge
End-user impact: No end-user impact is expected.
REDCap Update
Description of change: OIT will perform a routine REDCap update.
Downtime window start: 03/09/2023 12:00 AM
Downtime window end: 03/09/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.
[RESOLVED] TouchNet Systems Maintenance, Friday, February 24th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, February 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Frevvo Forms is back online.
Frevvo Forms service is back online. Thank you for your patience.
Frevvo Forms is currently offline.
Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!
[RESOLVED] Issues reaching FAU websites & machines
The connection issues are resolved.
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Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.
[RESOLVED] TouchNet Systems Maintenance, Friday, December 16th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, December 16th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.