Network outage portion of Boca Raton campus

There is currently a network outage on a portion of the Boca Raton campus that is affecting buildings 96 – 100.

96 Engineering East 97 Culture & Society 98-99 Innovation Village 100 FAU stadium

We are currently investigating to determine the root cause of the outage.

Thank you.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. May 3, 2012 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/03/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 AM – 5:00 AM
Affected Services: Network Registration
Affected Systems: ldapboc1
Description of Maintenance: Shut down and clone ldapboc1 for use as new ldapdav1 and ldapjup1.
User impact: Users should not experience any issues as ldapboc0 is main Directory Server used within Network Registration Boca.

Posted in Systems

Resolved – Intermittent issues with online help desk system (Parature)

This issue has been resolved.

Posted in Uncategorized

Intermittent issues with online help desk system (Parature)

We are currently experiencing intermittent issues with Parature, our online help desk system. We are experiencing slowness as well as unspecified error messages. Our vendor is working to resolve the issue and we hope it is resolved quickly. We apologize for the inconvenience this may cause.

Posted in Network and Telecom

Lockdown Browser Issue – Macs – RESOLVED

Respondus Senior Technical Support was able to resolve the issue related to network update and students will now be able to use LockDown Browser-Macintosh to write their exams.

There is an issue with LockDown Browser-Macintosh users encountering an “Unable to check for available updates. The data received was invalid or corrupt.” error. Respondus Senior Technical Support is looking into the issue at this time.

Users should be able to resolve the issue by uninstalling and reinstalling the latest version of the Lockdown Browser which can be found here

Meanwhile for students unable to update their Lockdown Browser, who may need to complete a final exam in the next few hours, we recommend that they use LockDown Browser-Windows. Lockdown Browser is available in Most Campus Labs.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. April 26, 2012 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/26/2012 from 3:00 AM to 7:00 AM during OIT maintenance window.

Posted in Systems

SafeAssign unavailable Friday, April 27 2-4am

The SafeAssign tool within Blackboard will be unavailable this Friday, April 27 from 2:00-4:00am due to system maintenance. We apologize for any inconvenience that this may cause.

Posted in Uncategorized

Banner TEST cloning on Monday 4/23/2012 completed

The cloning of Banner TEST is completed and available for all to access.

Posted in Banner and Admin Systems, Educational Technologies, Systems

Banner TEST cloning on Monday 4/23/2012

Banner TEST will be unavailable during the day on Monday 4/23/2012 while being cloned with a backup copy of production taken on Friday (4/20/2012) night.

Posted in Uncategorized

Network:Network outage in Ft. Lauderdale HEC 8th floor

The network outage on the 8th floor of the Ft. Lauderdale HEC tower has been repaired.

Posted in Uncategorized
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