Completed – IRM Systems Maintenance, Thurs., Sept 15, 2011 from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 09/15/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 4:00 AM

Affected Service: Blackboard

Affected Systems: bbm1, bba1, bba2, bba3, bba4, bba5, bba6, bbc1, bbc2, bbx1, bbx2,bb.fau.edu, blackboard.fau.edu Description of Maintenance: Apply a patch which prevents an access denied message when students submit an exam question prior to Blackboard’s automatic save process completing.

Service Interruption: Yes, intermittent periods.

Posted in Uncategorized

Image upgrade on cisco switch completed

Network: Image upgrade on cisco switch completed

Posted in Uncategorized

RESOLVED – Pop mail service down

The pop mail server was restarted and is now functioning.

Mail should now begin flowing for users that use the either pop.fau.edu or faumail.fau.edu as their  pop server settings.

Posted in Network and Telecom

Image upgrade on cisco switch requires switch reload Monday, 09/12/2011 during maintenance window

Network: image upgrade on cisco switch requires switch reload Monday, 09/12 between 6 and 7 am.

There will be a brief network outage for Jupiter/mc bldg. 02/ad

Posted in Uncategorized

MyFAU restart – Monday, 9/12/11

MyFAU system will be restarted between the hours of 6:00AM to 7:00AM on Monday 9/12/2011 in order to complete configuration of Owl Apps. There will be minimal impact on users during this time; however, there is a slight possibility that users will be disconnected should they remain on MyFAU.

We apologize for any inconvenience this may cause.

Posted in Systems

Pop mail service down

The pop mail service accessed with pop.fau.edu or faumail.fau.edu is currently unavailable. We are investigating the problem and will post an ETA shortly.

Posted in Uncategorized

Videoconferencing outage

Network: Resolved – Network issue with Boca Video network resolved.

Posted in Network and Telecom

Videoconferencing

Videoconferencing services is currently down to an unplanned outage.

We are currently investigating to determine the root cause of the outage.

Thank you.

Please call 561-297-4003 for questions and concerns.

Posted in Network and Telecom

Resolved – MyLabs Service Interruption Notification

MyLabsPlus is experiencing a service interruption. This problem started at 09:30am. Pearson engineers are responding and working to restore service.

Posted in Uncategorized

Resolved – MyLabs Service Interruption Notification

MyLabsPlus is experiencing a service interruption. Pearson engineers are working on resolving this issue.

Posted in Systems
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