Resolved – Blackboard is Down

The database has been restarted, the current error is resolved and we are attempting to continue the upgrade. If all works correctly we expect a return to service of approximately noon.

Blackboard is currently down, we are working with the Blackboard Support Team to restore service. This post will be updated as more information is available.

Posted in Uncategorized

Davie library Network Upgrades

Broward Computing Services in conjunction with Networking will perform the following upgrades on July 21, 2011.

Switch upgrades for the Davie library. System affected: Internet for the FAU davie library. Downtime: 8:30 AM 8:35 AM

Posted in Uncategorized

Resolved – Blackboard Grade Center not functioning

Although Blackboard is up and you can log in, it is not functioning correctly. We have seen the problem primarily in the Grade Center but are further investigating.

We are working with Blackboard for a resolution, but at this point we do not have a time estimate for resolution.

Posted in Uncategorized

Completed – IRM Systems Maintenance, Thursday, July 21, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 07/21/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 am – 6:00 am Affected Services: Blackboard Production 9.1 Affected Systems: BBP1 -BBP7 and COLLAB servers Description of Maintenance: The Blackboard Learn application will be upgraded from Service Pack 5 to Server Pack 6. All servers will require restarts to complete the upgrade. All BB9.1 applications servers will be unavailable during the maintenance window.

When: 5:00 am – 6:00 am Affected Services: Owlapp Affected Systems: Owlapp1 and Owlapp2 Description of Maintenance: We will be updating the admin interface for Owlapp to improve usability. There should be no down time during this change and there are no business logic changes.

Posted in Uncategorized

Completed — Boca core router changes during maintenance window Wednesday 07/20

Core Router maintenance completed.

Posted in Uncategorized

Boca core router changes during maintenance window tomorrow, Wednesday 07/20

Network: Boca core router changes during maintenance window tomorrow, Wednesday 07/20

Boca core router changes during maintenance tomorrow between 6 AM and 7 AM. There might be a brief network outages as we make remove obsolete routes from the router.

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Resolved – Cut Fiber-optic cable on campus – Damage not service affecting Jade will repair during normal business hours.

We have received a report that a fiber-optic cable has been cut on campus. The cable is located North of the Memory and Wellness center on the East side of the road. Jade Communications has been contacted and is arriving to fix the cut cable. At this time there is no ETR for this issue but this notice will be updated when additional information is received.

Posted in Educational Technologies

Completed – Middleware: Talisma Unavailable from 10:30 am – noon

The Talisma servers used by Undergraduate Admissions will be unavailable between 10:30 am and 12 noon.

During this period we will be applying 3 vendor supplied patches to correct a critical problem that prevents the sending of outbound emails. No other systems will be affected by this downtime.

Posted in Uncategorized

Banner Student – Completed DARS Degree audit reporting system – will be available in Banner Self-service after 7/18/2011

Banner Student – DARS Degree audit reporting system: 

The DARS Degree audit report system  is now available in Banner Self-Service for faculty and students to use.  Should any help desk tickets or calls come regarding any issues or general questions, you can have them email DARS@fau.edu or contact Dave Morgan (561) 297-3065 or Marie Claire DeMassi at (561) 297-2181.  For more information on DARS, you can go to Office of the Registrar’s web site at http://www.fau.edu/registrar/ .

Posted in Uncategorized

Resolved – SQL Server (sql05vs) down

SQL Server instance SQL05VS was unavailable between 3AM and 8AM.

The issue has been resolved and the instance is currently available

Posted in Uncategorized
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