Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Email Notification Enhancements
Description of change: OIT will be enabling additional features for Outlook users on Wednesday March 20th which will provide regular updates about any messages currently in quarantine and alert users to suspicious elements in emails or when a person contacts for the first time.
Downtime window start: Wed 3/20/24 7:30 AM
Downtime window end: Wed 3/20/24 7:30 AM
Affected services: Exchange Online email
End-user impact: These changes should have no disruptive end user impact, but end users will begin seeing new stuff. In particular regular quarantine messages if they receive email that becomes quarantined, and a header at the top of messages from senders they don’t usually receive emails from.

Server Maintenance
Description of change: OIT will be performing server maintenance on March 21st between 12:00AM and 2:00AM potentially affecting: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 2:00 AM
Affected services: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
End-user impact: All users using these services

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on March 21st, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: All users using these services

Server Maintenance
Description of change: OIT will be performing maintenance on the email system from 12:00 a.m. until 1:00 a.m. on March 21th. During this time access to assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline will me unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 1:00 AM
Affected services: grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline
End-user impact: All users using these services

Testing Scores Classic Learning Test (CLT) File Layout Modification
Description of change: The test score file layout for the Classic Learning Test (CLT) integration will be modified to include a new field and imported into Banner.
Downtime window start: Thu 3/21/24 6:00 AM
Downtime window end: Thu 3/21/24 8:00 AM
Affected services: Banner, but no downtime expected.
End-user impact: Students, Staff, no downtime expected.

Mediasite will be updating Mediasite Video Cloud to the latest release during their scheduled maintenance window on February 24, between 12:01 AM and 4:00 AM CST. Extended downtime is not expected. However, our site may be unavailable for brief periods during this time.

There is a nationwide cellular outage that impacts AT&T customers.

UPDATE:

This service is now restored.

ORIGNAL MESSAGE:

We are currently working on restoring the uAchieve service. Students trying to run degree audit from Banner will encounter issues and staff members using the administration side of uAchieve will also not be able to pull up audits. Once we know more about the issue we will post an update. Thank you.

Banner Admin has now been restored. Users should be able to get to the admin application at this time.

Original post:

We are currently experiencing an outage with our Banner production environment. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT