OIT Systems Maintenance, Thursday, Feb 21 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 3:15 AM
Affected Systems: andisec, boc22cmsccm01
Description of Maintenance: The system will be rebooted to attempt to resolve an issue with NetApp Snapshots
User Impact: andisec and sccm will be unavailable for approximately 15 minutes

When: 5:00 – 6:00 AM
Affected Services: EMS
Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)
Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to login again.

When: 3:00 – 6:00 AM
Affected Systems: acsmem02, acsmem04, aptitudesrv, adcon, fauweb2, fauwebdev, issdev, fauappsrv1, ecswins02, jobs.finaid
Description of Maintenance: The systems group will be migrating these virtual machines from HVCLUSTER to boc22hvclust01.
User Impact: The following systems will be unavailable for approximately 20-60min during the window: acsmem02, acsmem04, aptitudesrv, adcon, fauweb2, fauwebdev, issdev, fauappsrv1, ecswins02, jobs.finaid

When: 5:00am to 6:00am
Affected Systems: BigIP standby
Description of Maintenance: Vendor (F5) requested an End User Diagnostic to be run on our standby bigip system in order to assist with debugging a recent problem with the system. Such diagnostics require system to be offline. As it is the current standby system, there are no expected service outages. If anything untoward happens, User Services will be notified.

Posted in Uncategorized

[Resolved] Blackboard Email Issue

Some emails sent through Blackboard may not have been received.  We are currently investigating the issue.

Posted in Network and Telecom

Resolved – partial network outage Innovation Village bldg 99, 3rd floor

The network outage in Innovation Village South, building 99 has been resolved.

Thank you

Posted in Uncategorized

partial network outage Innovation Village bldg 99, 3rd floor

We are currently experiencing a network outage in Innovation Village South, building 99 on the third floor.

We are currently in route to determine the root cause of the outage.

Thank you

Posted in Educational Technologies

Telecom issue at Davie West and HBOI Resolved

This morning’s issue with VOIP Phones at Davie West and HBOI campuses has been resolved

Posted in Uncategorized

resolved – fauguest wireless network unavailable

The wireless network “fauguest” is now working properly.

Posted in Network and Telecom

fauguest wireless network unavailable

The wireless network “fauguest” is not working properly. We are working to resolve this issue. We apologize for the inconvenience.

Posted in Banner and Admin Systems

Telecom issue at Davie West and HBOI

We are currently experiencing and issue with VOIP phones at the Davie West and HBOI campuses. We are working to remedy the problem but there is no eta at this time.

Posted in Uncategorized

HelpDesk, Blackboard My Information, Ldap and Dhcp Maintenance Complete

The HelpDesk, Blackboard My Information Building Block, Ldap and Dhcp maintenance was completed successfully.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thursday, Feb. 14, 2013 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:30 AM – 7:00 AM
Affected services: Banner, MyFAU, CAS, IDM, ODS, Blackboard, Appworx
Affected systems: Bannerprd, Banoradev, Bbloracle, Bbloraclealt, Boc22ora01, Boc22ora02, Boc22ora03, Mcoracle, Modena, Odsprod, Odstest
Description of maintenance: Update the disk and shelf firmware on production NetApp filers (bocana01/bocana02). Also, update the Service Processor firmware.
User impact: We do not expect any end-user impact; however, the systems/services liste above could be affected if something does go wrong.

When: 5:00 – 5:30 AM
Affected Services: Help desk portal
Affected Systems: Parature
Description of Maintenance: Update the parature authentication module to prevent duplicate user accounts.
User Impact: This minor change will result in 5 – 10 minutes of downtime during which users will not be able to login to helpdesk.fau.edu.

When: 5:45 – 6:00 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Update the My Information building block to include additional details.
User Impact: The building block will not display for a few seconds while we install the update.

When: 3:00 – 5:30 AM
Affected Services: DHCP, LDAP
Affected Systems: dhcpboc1.fau.edu, ldapboc1.fau.edu
Description of Maintenance: Migrate two virtual machine servers from the Dell cluster to the HP cluster to improve reliability.
User Impact: None expected as all services are load balanced.

When: 5:00 AM – 6:00 AM
Affected services: Travel & Expense, Effort, Workflow, PCI Payment Gateway
Description of maintenance: Update Java SDK.
User impact: Services liste above may be unavailable during the maintenance. If “Page not Found” is displayed, please try again after 7:00AM.

When: 6:00 – 6:15 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Update Macmillan Building Block to allow synchronization with the Blackboard Grade Center.
User Impact: Users may be unable to connect to Macmillan Content during the update.

When: 3:00 AM – 7:00 AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: Student IntComp 8.0.2.4 patch will be installed in Banner production
User impact: No user impact is expected

When: 3:00 – 6:00 AM
Affected Systems: acsmem01, acsmem02, ecswins01,cosweb1,fauweb2,fauwebdev,iss,issdev,vcboc01,remotecon
Description of Maintenance: The systems group will be migrating these virtual machines from HVCLUSTER to boc22hvclust01.
User Impact: The following systems will be unavailable for approximately 20-60 min during the window: acsmem01, acsmem02, ecswins01,cosweb1,fauweb2,fauwebdev,iss,issdev,vcboc01,remotecon

Posted in Network and Telecom