** update: Users can now see other document classes now via a workaround, but the problem has not been fully resolved yet.
Users are currently unable to view any student records except for the ones in the FERPA document class. Systems is aware and is currently attempting to work with the vendor on the problem. ETA not available at this time.
The issue with the automated campus operator (IntelliSpeech) has been resolved.
Thank you
The FAU automated campus operator, also known as IntelliSpeech, is experiencing a problem with one of the hardware nodes. We are experiencing intermittent issues with incoming calls that are routed to this number. We are working with the vendor to resolve this issue.
Thank you