OIT Systems Maintenance, Thurs. January 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/29/2015 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Title: Remove WINS forward lookup from Active Directory DNS
When: 3:00AM – 3:15AM
Affected services: WINS
Affected systems: bocdcfau01, bocdcfau02, jupdcfau01, davdcfau01, towdcfau01, nwrdcfau01
Description of maintenance: OIT is taking the first step to remove old name resolution services from the network.
User impact: We do not expect any end user impact

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Title: NWRDC DBC2 firmware upgrade
When: 3:00AM – 7:00AM
Affected services: All services will remain up during this process
Affected systems: nwrdcesxi31 to 35
Description of maintenance: OIT will be upgrading the firmware on some blades at our disaster recovery (DR) site. As a result, several services running on the DR servers will be unavailable for approximately 4 hours.
User impact: We do not expect any end user impact

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Title: Remove Domain Controllers from HBOI
When: 3:00AM – 5:30AM
Affected services: Active Directory
Affected systems: tresdcfau01, tresdcirm01
Description of maintenance: OIT will be decommissioning old authentication systems which are no longer needed.​
User impact: No end-user impact is expected. These systems were originally located at PSL campus and later moved to HBOI. They are no longer needed at HBOI and will therefore be removed.

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Title: Security Update CAS 3.5.3 Upgrade
When: 4:00AM – 5:00AM
Affected services: Single Sign On and all systems that user it. Blackboard, InCommon, Google Applications, Self Service
Affected systems: cas1.fau.edu, cas2.fau.edu
Description of maintenance: Upgrade CAS from 3.5.2 to CAS 3.5.3 to correct a possible security vulnerability.
User impact: Single Sign-on will be unavailable for 5 – 10 minutes while we restart the service.

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Title: Blackboard Maintenance
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: The DBAs will be running a script provided by Blackboard to resolve a bug affecting certain courses experiencing issues with Group Journals
User impact: We don’t anticipate any user impact, unless backout is needed

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Title: Undergraduate Admissions Application Server Restarts
When: 5:00AM – 5:30AM
Affected services: Undergraduate Admissions Application
Affected systems: boc22ug00.fau.edu, boc22ug01.fau.edu, boc22ug02.fau.edu, boc22ug03.fau.edu, boc22ug04.fau.edu, boc22ug05.fau.edu, boc22ugadmin.fau.edu
Description of maintenance:  OIT will restart the server for apply.fau.edu (Undergraduate Admissions Application version 2) to allow Honors Program information to be parsed into Banner.
User impact: We do not anticipate any end user impact

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Posted in Educational Technologies, Systems

OIT Systems System Patches, Thurs. Jan 28 from 12:00AM to 7:00AM

The Office of Information Technology will be performing critical systems maintenance on Thursday, 01/28/2015 from 12:00 AM to 7:00 AM during the OIT maintenance window. This maintenance will require that numerous servers be rebooted and may result in longer then usual service disruptions.

The following services may experience periods of downtime between 3am and 7am. Directory Services (LDAP), Single Sign-on, Blackboard, FileLocker, Banner Self Service, Internet Native Banner (INB), DNS, Identity Manager, and the High Performance Computing Clusters.

Please note: Many systems such as Blackboard, Single Sign-on and Banner will remain online, however, users may experience reduced functionality during this maintenance period.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Jan 22 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/22/2015 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 12:00AM – 6:00AM
Affected services: Voice-over-IP (VOIP) Phone
Affected systems: ​ Voice-over-IP (VOIP) system​
Description of maintenance: OIT is upgrading OpenScape Voice system to the latest version of firmware (V7R1PS40)
User impact: Phones might be down for about 5 to 10 minutes.

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Posted in Network and Telecom, Systems

[Completed] Network maintenance on Sunday January 18 from 4:00 – 6:00 am

OIT will be performing network maintenance on Sunday, January 18 from 4:00 – 6:00 am. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

Thank you

Posted in Network and Telecom

Echo360 Emergency Service Restart 4:45-5:00 PM EST

To whom it concerns:

Echo360 will be intermittently unavailable from 4:45-5:00pm EST.

The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.

The 5-10 minute service restart will affect only:

**Instructors currently logged in and navigating ESS
**All users currently viewing previously captured Echo360 video recordings
**Any external media uploaded to ESS during the down-time window

 

A restart of the Echo360 service will not affect any captured classes currently being recorded.
All content will continue to be captured from the local Echo360 SCHD devices during the downtime.

 

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Loss of Internet connectivity at 10:38 am

At approximately 10:38 am, FAU lost light to our primary Internet provider which resulted in a 30 second Internet outage.

Posted in Network and Telecom

[resolved] Network outage at Ft. Lauderdale Campus

The network outage at the FAU Ft. Lauderdale campus has been resolved.

Thank you

Posted in Network and Telecom

Network outage at Ft. Lauderdale Campus

We are experiencing a network and telephone outage at the FAU Ft. Lauderdale Campus.  We are working to resolve the issue as soon as possible.

 

Posted in Network and Telecom

[Resolved] Wired network issue in Davie West Building

The networking issue that was affecting Davie West has been resolved.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. January 8 from 3:00am – 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/08/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 12:00AM – 6:00AM
Affected services: ​VOIP phone will affected
Affected systems: VOIP Phone all campus
Description of maintenance: Upgrade VOIP phone system
User impact: VOIP phone cannot be use for 5 to 10 mins during the upgrade

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Posted in Network and Telecom