ePrint will be unavailable on Tuesday, 3/3/2015, starting at 10:00AM for approximately 30 minutes in order to upgrade the software to version 4.4.1.
OIT Systems Maintenance, Thurs. Feb 26 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/26/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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BANNER Maintenance
When: 3:00AM to 7:00AM
Affected services: There is no anticipated user/service impact
Affected systems: BANNER Production (FAUP)
Description of maintenance: The following updates will be installed in Banner Production: General 8.7.0 Upgrade, General 8.7.1 Upgrade, General 8.7.1.1 Patch, General 8.7.2 Upgrade.
User impact: There is no anticipated user/service impact.
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Update incoming email component of helpdesk software
When: 6:00AM – 6:15AM
Affected services: Emails sent to helpdesk (Team Dynamix)
Affected systems: boc22tmdynamix
Description of maintenance: OIT will be updating the Team Dynamix Email Service to a newer version to support the current version of Team Dynamix
User impact: Emails sent to the system will be delayed as the email service is upgraded
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Posted in Banner and Admin Systems, Email
[Completed] Network maintenance on Sunday February 22 from 4:00 – 6:00 am
OIT will be performing network maintenance on Sunday, February 22 from 4:00 – 6:00 am. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.
Thank you
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. February 19 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/19/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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PaperCut Color Queue Driver Changes
When: 4:00AM – 7:00AM
Affected services: PaperCut
Affected systems: Boc22pcprt01
Description of maintenance: PaperCut Color Queues will be changed to Toshiba Universal 2 drivers from HP Universal PS 3 drivers due to a color printing issue with the HP Universal.
User impact: Printing to color printers in PaperCut during this time will be disrupted.
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Posted in Systems
[RESOLVED] Single-Sign On Issues
We are currently experiencing issues with Single-Sign On (SSO). This impacts all services that are using single-sign on – Blackboard, Self-Service, Gmail, Help Desk, Network Registration, and more. We are working on resolving the issue and will update as we know more.
We apologize for the inconvenience.
OIT
OIT Systems Maintenance, Thurs. Feb 12 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/12/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Add dedicated library print server to PaperCut
When: 3:00AM – 7:00AM
Affected services: PaperCut printing in the Boca library
Affected systems: PaperCut
Description of maintenance: Add a new print server called boc22pclyprint01. Move the library printers from boc22pcprt01 to boc22pclyprint01
User impact: Users in the library will not be able to print until this process is complete.
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Undergraduate Admissions Application Server Restarts
When: 5:00AM – 5:30AM
Affected services: Undergraduate Admissions Application
Affected systems: boc22ug00.fau.edu, boc22ug01.fau.edu, boc22ug02.fau.edu, boc22ug03.fau.edu, boc22ug04.fau.edu, boc22ug05.fau.edu, boc22ugadmin.fau.edu
Description of maintenance: Restarting the Apache Tomcat instances for apply.fau.edu (Undergraduate Admissions Application version 2) in order to allow Housing and LINK information to be parsed into Banner.
User impact: No end-user impact is expected
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Stop WINS services
When: 6:00AM – 6:05AM
Affected services: WINS
Affected systems: ecswins01, ecswins02
Description of maintenance: OIT will be stopping the WINS services on ecswins01 and ecswins02. This is the second step in fully decommissioning WINS services.
User impact: No end-user impact is expected
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Posted in Systems
[Completed]Emergency Blackboard Maintenance
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems
OIT Systems Maintenance, Thurs. February 5 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/05/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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NWRDC DBC1 firmware upgrade
When: 3:00AM – 7:00AM
Affected services: All services will remain up during this process
Affected systems: nwrdcesxi16 to 26
Description of maintenance: OIT will be upgrading the firmware on some blades at our disaster recovery site. As a result, several services will be unavailable for approximately 4 hours.
User impact: We do not expect any end user impact
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PaperCut port and driver changes.
When: 4:00AM – 7:00AM
Affected services: PaperCut printing service
Affected systems: Boc22pcprt01
Description of maintenance: ACDI has recommended we change printer ports for our ‘Follow Me’ queues. In additional, we would like to test a different printer driver to see if that clears up some issues.
User impact: Printing via PaperCut will not be available during the downtime.
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Increase retention of items in Deleted Items folder for 365 users
When: 6:00AM – 6:00AM
Affected services: Mailboxes on Office365
Affected systems: N/A
Description of maintenance: OIT will be increasing the retention of items in the Deleted Items folder for 365 users from 30 to 90 days
User impact: No end-user impact is expected
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RESOLVED: Echo360 Emergency Service Restart
RESOLVED: The issue that was causing ESS to be unavailable has been resolved.