Content retrieval failed, please try again or notify your system administrator of the error.
Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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New Change of Major Process
Description of change: OIT will deploy a new Change of Major form and workflow in Onbase
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: Onbase Forms and Workflow (downtime 5min max)
Expected End-user impact: During this time, students and staff will not be able to access Onbase
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OwlCard Maintenance
Description of change: OIT will be automating the barcode generation process for Owl Card
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 4:00 AM
Affected services: No services will be impacted
Expected End-user impact: During this time, no end-user impact is expected. Owl Card center will no longer have to scan a barcode into the system then send that paper to the library. ISO and barcode will automatically be created in the Owl Card and Bank Tables.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on one of its web servers.
Downtime window start 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 5:00 AM
Affected services: cfadmin, crosswalk, directory, expo, facstaffalert, grademan, netlookup, obigen, secureredirect, serviceawards, soarln4, softlic, techfee, transient, vpas
Expected End-user impact: During this time, web sites listed in the Affected Services will be unavailable during the change window.
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Server Maintenance
Description of change
OIT will be upgrading the hardware on one of its web servers.
Downtime window start: 9/17/2020 5:00 AM
Downtime window end: 9/17/2020 6:00 AM
Affected services: assessment, crosswalk, directory, dyndev, dynweb, facsacs, facstaffalert, grademan, gradrates, inauguration, netlookup, pinkytest, securedredirect, serviceawards, softlic, techfee, transient, vpas
Expected End-user impact: During this time, websites listed in the Affected Services may be intermittently unavailable.
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Time Status Recalculation Fix
Description of change: OIT will fix a bug that was preventing time status from being calculated properly.
Downtime window start: 9/17/2020 6:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: Registration/Banner
Expected End-user impact: During this time, no end-user impact is expected. The fix will properly recalculate time status when courses are added or dropped.
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Updating SPOT Verbiage
Description of change: OIT will change some logic and the verbiage displayed to students on the SPOTS website when students access too early, too late, or have no eligible classes. Should be no down time.
Downtime window start: 9/17/2020 9:00 AM
Downtime window end: 9/17/2020 9:00 AM
Affected services: SPOTS
Expected End-user impact: During this time, no end-user impact is expected. The change will provide students an improved description why the SPOTS are unavailable to them.
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OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.
Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.
The Cisco Webex tool in Canvas is now back up and operational. Students and Faculty should be able to access their scheduled Webex sessions through Canvas again.
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Students and teachers trying to access the Cisco Webex tool in their Canvas courses are currently receiving a “502 Bad Gateway” error. For the time being, teachers that are holding Webex meetings at this time should find the direct meeting links for their sessions and send them to students who have trouble joining.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/03/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign On Maintenance
Description of change: OIT will update single sign on (SSO) to improve usability.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 6:30 AM
Affected services: Login Captive Portal and all SSO client services
Expected End-user impact: During this time, SSO will be unavailable and error for ~5 minutes.
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Address Verification 4P prompt and button
Description of change: New address verification 4P prompt that directs registered students to the personal information app. Then a new “Verify” button on the personal information app that appears once a semester until a student verifies their physical location. This in response to new federal regulation that went into effect July 1st to get location of students studying remotely.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: Banner, Personal Information App, 4P
Expected End-user impact: During this time, all registered students will be required to verify their address on file is correct after 4 logins to SSO via 4P prompt. Must hit verify button.
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Server Upgrade
Description of change: OIT will be upgrading the hardware and operating system of one of its servers.
Downtime window start: 9/3/2020 5:00 AM
Downtime window end: 9/3/2020 5:30 AM
Affected services: Squid proxy – octopus.fau.edu:3128
Expected End-user impact: During this time, the squid http proxy will be unavailable.
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Frevvo ANDI File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server. This is adding on to the BHRIC Tomcat update already approved in an effort to homogenize systems maintenance by getting both servers on the same version of Tomcat.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.
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Frevvo Secure File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.
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Research Computing Cluster Login Node Move
Description of change: OIT will be moving the HPC clusters login nodes behind a load balancer.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 4:00 AM
Affected services: koko-login.fau.edu (ssh, rdp), bast.hpc.fau.edu (ssh)
Expected End-user impact: During this time, no end-user impact is expected. The account login behavior may change as idle sessions may be terminated.
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Server Maintenance
Description of change: OIT will be migrating a server to new hardware.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: SFTP for external clients/vendors
Expected End-user impact: During this time, SFTP services will be unavailable
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