[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.

Posted in Canvas / LMS, Lecture Capture

Wellness Attestation Report not currently updating

We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Oct 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Enable additional security controls for Microsoft Teams
Description of change: ​OIT will be enabling additional controls for Teams to allow users to select a higher level of security
Downtime window start: 10/29/2020 6:00 AM
Downtime window end: 10/29/2020 6:05 AM
Affected services: Microsoft ​Teams
Expected End-user impact: During this time, no end-user impact is expected. After the change ​existing Teams will be able to enable guest access

*************************************************************************************
Server Upgrades
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/29/2020 4:00 AM
Downtime window end: 10/29/2020 7:00 AM
Affected services: ​Papercut printing
Expected End-user impact: During this time, users will not be able to print using the FAU Pay-for-Print service.

*************************************************************************************
Server Maintenance
Description of change: ​OIT will be performing maintenance on 2 web/app servers.
Downtime window start: 10/29/2020 3:00 AM
Downtime window end: 10/29/2020 6:00 AM
Affected services: boc22cfprod1: expo, cfadmin, SecureRedirect, Directory, Crosswalk, FacStaffAlert, NetLookup, ServiceAwards, Transient, SoftLic, TechFee, VPAS, GradeMan, OBIGen, SoarIn4​, tuna1p: https://atlantic.fau.edu/library/admin, https://atlantic.fau.edu/FrevvoAPI,
https://atlantic.fau.edu/library/capstone/capstoneStudent/create, https://atlantic.fau.edu/library/admin/etd/student/create​
Expected End-user impact: During this time, services hosted by these servers will experience downtime. Ideally we only expect about 10-15 minutes of downtime for each server.

*************************************************************************************
Sensitive info purge from Banner database
Description of change: ​Create a process to purge Banner sensitive info such as SSN, driver’s license records, direct deposit records of non-students, non employees, and applicants that applied more than five years ago.
Downtime window start: 10/29/2020 12:00 AM
Downtime window end: 10/29/2020 12:00 AM
Affected services: ​Banner tables
Expected End-user impact: During this time, no end-user impact is expected. Sensitive information will be deleted from Banner database

Posted in Banner and Admin Systems, Systems

[NETWORK MAINTENANCE] Fort Lauderdale Campus Thursday October 29th from 5:00 a.m. until 7:00 a.m.

OIT Will be performing maintenance on core network equipment on the Fort Lauderdale campus on Thursday October 29th from 5:00 a.m. until 7:00 a.m. During this time, there will be periods of disruption to services at Fort Lauderdale, connectivity to the internet from the Fort Lauderdale campus, and connectivity to other campuses.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Davie Campus Wednesday October 28th from 5:00 a.m. until 7:00 a.m.

OIT Will be performing maintenance on core network equipment on the Davie campus on Wednesday October 28th from 5:00 a.m. until 7:00 a.m. During this time, there will be periods of disruption to services at Davie, connectivity to the internet, and connectivity to other campuses.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Harbor Branch Oceanographic Institute (HBOI) Monday October 26th from 5:00 a.m. until 7:00 a.m.

OIT Will be performing maintenance on core network equipment on the HBOI campus on Monday October 26th from 5:00 a.m. until 7:00 a.m. During this time, there will be periods of disruption to services at HBOI, connectivity to the internet, and connectivity to other campuses.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter Campus Sunday October 25th from 5:00 a.m. until 7:30 a.m.

OIT will be performing maintenance on core network equipment on the Jupiter campus from 5:00 a.m. until 7:30 a.m. this upcoming Sunday. During this time there may be intermittent connectivity to services at Jupiter, connectivity from Jupiter to the internet, and connectivity from Jupiter to other campuses.

Posted in Network and Telecom

FAU Virtual Apps Maintenance – Thurs Oct. 22 from 4AM to 7AM

OIT will be performing maintenance on FAU’s virtual apps infrastructure on Thursday, October 22 from 4AM-7AM.

Apps.fau.edu will be intermittently unavailable during this time.

Posted in Educational Technologies, Systems

[COMPLETED][NETWORK MAINTENANCE] Northwest Regional Data Center (NWRDC) Wednesday morning

The network maintenance scheduled this morning for NWRDC has been completed.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/22/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Upgrades – Pay-for-Print
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/22/2020 4:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​Papercut printing – Pay for print
Expected End-user impact: During this time, users will not be able to print using Pay-for-Print.

*************************************************************************************
Server Upgrade – Active Directory
Description of change: ​OIT will be upgrading the operating system on 4 of its authentication servers.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:00 AM
Affected services: ​Active Directory
Expected End-user impact: During this time, authentication to Active Directory may be delayed, possible intermittent authentication issues on Davie and FTL campus.

*************************************************************************************
Server configuration change – Storage
Description of change: ​​​OIT will be modifying parameters of the storage system to increase security
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 6:05 AM
Affected services: ​All services
Expected End-user impact: During this time, no end-user impact is expected​.

*************************************************************************************
Routine server maintenance – OnBase
Description of change: OIT will be changing the client timeout for OnBase to be more inline with the Single Sign on timeout.
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system providing configuration, deployment and updates to Windows clients to the latest version.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:30 AM
Affected services: ​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable
*************************************************************************************

Posted in Systems