Zoom has resolved the issue causing users to be unable to use Live Transcription services within Zoom Meetings.
[Resolved] Zoom: Live transcription services are unavailable
Posted in Canvas / LMS, Video Conferencing
Zoom: Live transcription services are unavailable
Zoom has received reports of users being unable to utilize Live Transcription services within Zoom Meetings. Cloud Recording transcriptions are not impacted. Zoom is currently investigating and will provide updates as they have them.
Posted in Canvas / LMS, Video Conferencing
[Resolved] Zoom – A subset of users are unable to join meetings/webinars
This issue is now resolved.
Posted in Uncategorized
[Resolved] – Cisco Webex Connection through Canvas is currently unavailable
UPDATE:
Users should now be able to access their Webex sessions from within Canvas
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User are currently experiencing issues connecting to Webex from within in Canvas.
Webex is aware of the issue and is currently implementing a fix, however, there has not been a timeline of when this will be resolved. In the meantime, webex users can access webex by going directly to https://fau.webex.com and if sharing the webex link with students is required, please follow these instructions.
For more updates about Cisco Webex’s Education Connector, click here.
Posted in Canvas / LMS, Educational Technologies
Zoom – A subset of users are unable to join meetings/webinars
Zoom has seen increased error reports while joining meetings/webinars on the US east coast and is investigating
Posted in Uncategorized
[RESOLVED] Page errors when attempting to access Canvas
UPDATE:
#2 Canvas should now be operational. A fix was applied and is currently being monitored. (10:25 AM est)
#1 Canvas has identified the issue and applying a fix. (9:07 AM est)
When trying to access Canvas, users may get a 504 Gateway Time-Out error.
This has been reported to Canvas and they are currently investigating the issue.
https://status.instructure.com/
Posted in Canvas / LMS, Educational Technologies
OIT Systems Maintenance, Thurs. March 25 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/25/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Website Maintenance
Downtime window start: 3/25/2021 3:30 AM
Downtime window end: 3/25/2021 7:00 AM
Affected services: External DNS services in the global traffic manager subdomain. This covers almost all of public facing websites managed by OIT and external and internal websites hosted on the load balancers.
Expected End-user impact: Users may experience momentary disruption of persistent connections to affected sites. Users may need to reconnect to services that they were previously logged into. For non-persistent connections and general web browsing (e.g. the main www.fau.edu), end users may not experience any disruptions.
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Posted in Systems
Health VDI maintenance April 2 12:05 AM – 2:00 AM
OIT will be performing maintenance on the BHRIC VDI infrastructure from 12:00 a.m. until 2:00 a.m. on Friday, April 2nd. During this time access to BHRIC VDI instances may be unavailable
Posted in Research Computing
[COMPLETED][NETWORK MAINTENANCE] Boca Raton Campus March 21st from 12:00 a.m. until 2:00 a.m.
The network maintenance scheduled for this morning has been completed.
Posted in Network and Telecom
[COMPLETED][NETWORK MAINTENANCE] Jupiter Campus – Saturday 12:00 a.m. until 2:00 a.m.
The network maintenance scheduled for the Jupiter campus from 12:00 a.m. until 2:00 p.m. has been completed. We currently all services to be operating normally.
Posted in Network and Telecom