Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/27/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Internet Maintenance
Description of change: Maintenance is required to fix a primary Internet line that provides service to the Boca Raton campus.
disruptive
Downtime window start 1/27/2022 12:00 AM
Downtime window end 1/27/2022 6:00 AM
Affected services: Connectivity between Boca and the Internet will be affected. Internet traffic will be automatically rerouted as the maintenance is taking place.
Expected End-user impact: End users may experience a brief network interruption during the maintenance window as the Internet traffic is redirected.
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REDCap system maintenance
Description of change: OIT will be doing system maintenance on the REDCap systems.
Downtime window start 1/27/2022 12:05 AM
Downtime window end 1/27/2022 12:15 AM
Affected services: REDCap
Expected End-user impact: REDCap will be offline during the update.
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Server Maintenance
Description of change: OIT will be migrating the Banner Self-Service, SSO Manager and Touchnet web servers from Weblogic to Tomcat.
Downtime window start 1/27/2022 3:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Banner Self-Service, SSO Manager and Touchnet web services (TNCommerce).
Expected End-user impact: User sessions may be invalidated or pages unresponsive as we are cutting over.
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Database Maintenance
Description of change: OIT will update all production databases
Downtime window start 1/27/2022 3:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance: ACH_PROD: ACH or VPAS, GBP_PROD: Mandatory Course Entry Quiz, WORKDESK_PROD: accounts.fau.edu – Accounts Self Service, CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas, FAUVISITOR_PROD: Wireless network authentication for guests, FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself), GROUPER_PROD: Group Management – grouper.fau.edu, PHONEBILL_PROD: Phonebill application pre latest system, PWDEXPIRE_PROD: Password expiration, REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger, FREVVO61_PROD: Frevvo, NEWUNDERGRAD_PROD: Undergraduate Admissions, OWLAPP_PROD: Graduate Admissions, OWLRESIDENCY_PROD: Residency Project, ONBOARDUSR: OwlDone
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.
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Frevvo File Connector Server Updates
Description of change: Frevvo (forms) maintenance
Downtime window start 1/27/2022 5:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Any Frevvo forms that use the dropbox file connector to store submissions.
Expected End-user impact: Forms that submit files to local filesystems will be temporarily unable to do so.
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Server maintenance
Description of change: OIT will be upgrading to a new version of wordpress.
Downtime window start 1/27/2022 5:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Wordpress
Expected End-user impact: WordPress may be unavailable while the upgrade is taking place.
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