This incident has been resolved.
[Resolved] Subset of Users Unable to Access Zoom
OIT Systems Maintenance, Thurs. Sept 1 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/01/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Desktop Configuration Change
Description of change: OIT will be making a security change to desktops in CM22.
Downtime window start 9/1/2022 8:30 AM
Downtime window end 9/1/2022 8:30 AM
Affected services: Windows Defender
Expected End-user impact: None, some security settings in Windows Defender will be enabled and will not be allowed to be turned off.
Microsoft 365 License Migration
Description of change: OIT will be migrating users to a new Microsoft 365 license
Downtime window start 9/1/2022 6:00 AM
Downtime window end 9/1/2022 6:05 AM
Affected services: All 365 services
Expected End-user impact: No end user impact is expected
Description of change: Research computing will conduct routine maintenance on REDCap
Downtime window start 9/1/2022 12:00 AM
Downtime window end 9/1/2022 1:00 AM
Affected services: REDCap database & REDCap (shown on the REDCap KB page)
Expected End-user impact: REDCap will be offline during the update.
Subset of Users Unable to Access Zoom
Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.
[Resolved] Mediasite Disruption
Mediasite has resolved the issue. The environment is currently functioning normally.
Aug 29, 2022 06:15 PM CUT
Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.
[RESOLVED] REDCap service outage
OIT was informed of a REDCap outage this morning and is actively working on getting this issue fixed.
REDCap is back online as of 10:40 AM
[RESOLVED]Banner Production Administrative Forms Issues
Update 8/22/22 1:30PM:
Our team was able to identify the source of the problem, and implemented a fix. For users still experiencing the issue, please close all your browser windows and start a fresh browser session. We have confirmed it works once this is done. If you cannot close down all your browser windows due to work in progress, please use another browser or use the “incognito” option to access Banner until you have time to close everything out.
Original post 8/22/22 12:50PM:
We are investigating issues with our production Banner administrative application. When users open a form they are receiving “Service Invocation Failed” ” Couldn’t access remote service” the team is looking at these issues now and will post more information once we identify the source of the error.
[RECOVERY] Online Faculty and Staff Phone Directory
The online Faculty and Staff phone directory has been restored to normal operation.
Online Faculty and Staff Phone Directory Temporarily Offline
The online faculty and staff phone directory is temporarily offline. We will post an update when the service is available again.