Workday has alerted us that they found the source of the service degradation issue and have resolved it. We tested and the system is now back to standard performance.

Original Post:

Workday alerted us that they are having issues with Production tenants hosted in their WD1 Data Center. They are trying to determine the root cause so they can restore the service to normal operation. Users may experience slow loading pages, tasks not running, including the home page not loading when logging in. We will continue to monitor Workday’s progress and update this announcement as we receive alerts.

Network Registration for wireless and wired networks was upgraded this morning. If you experience any issue registering computers, printers or other devices please submit a ticket to the Help Desk.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several new features: FAUGuest Wireless will support email addresses. FAUGuest Wireless now supports FAU’s current theme and usability standards. Performance improvements to Network Registration.
Downtime window start: 09/15/2022 5:00 AM
Downtime window end: 09/15/2022 5:30 AM
Affected services: Network Registration
End User Impact: The FAU Guest registration system has a new theme and supports email. There should be no other user impact.

Desktop Security Change
Description of change: OIT will be making a security related change to desktops.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/15/2022 8:00 AM
Affected services: All desktops and laptops joined to the FAU domain.
End User Impact: No end-user impact is expected

REDCap Update
Description of change: REDCap will be offline while the Office of Information Technology performs routine maintenance.
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 1:00 AM
Affected services: RedCap
End User Impact: Service will be offline for everyone during update.

Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/15/2022 3:00 AM
Downtime window end: 09/15/2022 7:00 AM
Affected services: Graduate Admissions Application
End User Impact: No end-user impact is expected.

Minor update to Course Entry Quiz submission action
Description of change: OIT will apply updates to better handle course entry submissions that cause authentication check to redirect user to course quiz list instead of error.
Downtime window start: 09/15/2022 5:00 PM
Downtime window end: 09/15/2022 5:30 PM
Affected services: Course Entry Quiz
End User Impact: No end-user impact is expected.

Banner extract program change
Description of change: OIT will update Banner to include VA instructional method in Banner
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 5:00 AM
Affected services: Banner
End User Impact: No end-user impact is expected.

Research Computing HPC Cluster Image Update
Description of change: OIT will be applying an image upgrade on the research computing cluster.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/19/2022 8:00 AM
Affected services: research computing cluster
End User Impact: The cluster scheduling software will reboot each node as they become idle.