The TouchNet payment processing system will be undergoing maintenance beginning at 3:00 am through to 7:00 am (EST) on Friday, October 28, 2022.
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, this message will be updated. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this maintenance period, all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable.
[RESOLVED] TouchNet Systems Maintenance on Friday, October 28, 2022, from 3:00 AM to 7:00 AM
Resolved – Mediasite Catalogs
Presentations are once again available in Mediasite Catalogs in Canvas.
Mediasite Catalog not updating
Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.
OIT Systems Maintenance – Wed 10/26/22 & Thurs 10/27/22
10/27 – UPDATE 1: Banner installations are expected to be completed by 8:45am this morning.
10/27 – UPDATE 2: Banner services are all restored.
Office of Information Technology will be performing routine systems maintenance, which includes but is not limited to, rebooting servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/27/2022 from 12:01 AM to 7:00 AM during the OIT maintenance window. In addition, there will be some out of cycle maintenance tasks performed Wednesday 10/26/2022. The specific details for planned and out of cycle maintenance are below:
Banner Maintenance – Pre-requisite Installations
We will be conducting maintenance on BANNER to bring the system up to date with pre-requisites for other installations. The Banner system will be unavailable during this time.
End User Impact: Students, Staff and Faculty using Banner.
Date/Time: Wednesday, 10/26/2022: 12:01AM to 7:00AM.
Services Impacted: BANNER Admin, Databases and Self-Service.
Banner Maintenance – Main Installations
We will be conducting maintenance on BANNER to bring the system up to date. The Banner system will be unavailable during this time.
End User Impact: Students, Staff and Faculty using Banner.
Date/Time: Thursday, 10/27/2022: 12:01AM to 7:00AM.
Services Impacted: BANNER Admin, Databases and Self-Service.
REDCap Update
This is a routine REDCap update. The system will be offline during update.
End User Impact: Service will be offline during update for all users.
Date/Time: Thursday, 10/27/2022: 12:01AM to 1:00AM.
Services Impacted: REDCap.
OnBase Production Form Deployment
A new form and workflow will be migrated and installed in OnBase Production, the content management system. The new form is called the Grade Forgiveness Form.
End User Impact: No Impact nor service downtime. This is just a new feature deployment.
Date/Time: Thursday, 10/27/2022: 2:00PM to 5:00PM
Services Impacted: Hyland OnBase.
Mediasite processing delayed
Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.
[Resolved] Mass SMS Texts are being delayed or not sent
We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.
Mediasite inaccessible
Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
[NETWORK MAINTENANCE] All Campuses – Saturday October 22nd from 12:00 a.m. until 2:00 a.m.
OIT will be performing network maintenance affecting all campuses on Saturday October 22nd from 12:00 a.m. until 2:00 a.m. As a result of this maintenance, all connectivity to services and the internet will be disrupted for up to 10 minutes on each campus sometime during the maintenance window.
OIT Systems Maintenance, Wed 10/19/22, Thurs 10/20/22 and Fri 10/21/22
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/20/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition there will be some out of cycle maintenance tasks performed Wednesday 10/19/2022 and Friday 10/21/2022. The specific details for planned maintenance are below:
BHRIC VMWare Maintenance Research Computing will be doing maintenance on the BHRIC VMWare environment.
Wed 10/19/22 12:00 AM until Wed 10/19/22 5:00 AM
Maintenance BHRIC SAN Research Computing will be performing maintenance on the BHRIC SAN.
Thu 10/20/22 12:00 AM Thu 10/20/22 5:00 AM
Add attributes to Oracle Identity Manager to support assigning students Outlook 365 accounts OIT will be applying new user-defined fields to Oracle Identity Manager as part of the Google to Outlook 365 migration project.
Thu 10/20/22 4:00 AM Thu 10/20/22 5:00 AM
SSO Server Maintenance – Transcripts (myowl) and CoManage application.
Thu 10/20/22 5:30 AM Thu 10/20/22 6:00 AM
BHRIC VMWare Maintenance Research Computing will be performing BHRIC VMware maintenance.
Fri 10/21/22 6:00 PM Sat 10/22/22 2:00 AM