Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) – primarily versions 5.15.0. Users on these versions will be prompted to update before they can join meetings and these versions will no longer be available for download.
Mandatory Zoom Client upgrade
OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT is performing software upgrades to the Netapp Snapvault Cluster
Downtime window start: 06/28/2023 10:00 AM
Downtime window end: 06/28/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes
BHRIC VMWare Maintenance
Description of change: Research Computing is performing maintenance on the BHRIC VMware vcenter
Downtime window start: 06/29/2023 12:05 AM
Downtime window end: 06/29/2023 3:00 AM
Affected services: Bhric VMWare vcenter
End-user impact: During this time, end users will not be impacted. However, vm’s can not be rebuilt, recomposed, or updated during the update as vcenter will be offline
CM22 Network Topology Changes
Description of change: OIT will be implementing network topology changes affecting the Building 22 subnet. While the change should have minimal impact to normal operations on the desktops in building 22, we will communicate to users via oit-l to communicate the change and expectations.
Downtime window start: 06/29/2023 6:30 AM
Downtime window end: 06/29/2023 6:59 AM
Affected services: Building 22 desktop network
End-user impact: Users of the desktop subnet in CM22 will have a brief period of network disruption during the change. After the maintenance, there may be some access to other desktop networks in other buildings that may not work as expected, but security staff will be able to address as any problems are reported
OIM Display Correct HIPAA Flag For Grads
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/29/2023 8:00 AM
Downtime window end: 06/29/2023 10:00 AM
Affected services: OIM
End-user impact: No end-user impact
Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change: OIT is performing software upgrades to the Netapp Disaster Recovery Cluster
Downtime window start: 06/29/2023 10:00 AM
Downtime window end: 06/29/2023 5:00 PM
Affected services: Disaster recovery snapshot functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes
Resolved – Microsoft Mail/Outlook Issues
*Update 4PM – Microsoft is rolling out the fix incrementally to affected users and anticipates most users will experience resolution by 5:00 PM Eastern.
Users may encounter an unexpected 500 error when accessing Outlook. Microsoft is aware of the issue and is working to resolve. We will post an update once they have completed remediation
thank you
Systems
Posted in Email
OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.
Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.
Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected
Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.
RESOLVED – Banner Issues, Slowness and Timeouts
UPDATE 6/15/23 11:08AM:
The change rollback is now complete and we are seeing a significant positive performance impact on Banner Admin and other services. We believe the issue to be resolved at this moment, but we will still be monitoring Banner. If you are having issues, please close all your browser windows and sessions, and re-login to Banner Admin.
UPDATE 6/15/23 10:46AM:
Our Systems team is working on reverting back a change that was performed last night with some devices that host services such as Banner. Once this change is reverted, we will recheck the performance on Banner Admin, and see if it is back to normal.
UPDATE 6/15/23 10:00AM:
Ellucian is actively looking at the issue with the performance for Banner Admin. We see that at times it works correctly, but then will slow down and possibly time out. They have restarted services, which produced no change, they are now reviewing all the services in the environment to ensure everything is healthy. We apologize for the inconvenience, we will provide an update once we know more.
ORIGINAL MESSAGE:
We are experiencing issues with our Banner service right now. When users are in Banner Admin sometimes it is processing forms, tabs and saves slowly. In addition, we are seeing that saves and sometimes just form searches are producing a “Your session has expired. Click to reload and access login page” message.
We are having our Ellucian Managed Services Provider review the environment now. Once we have more information, we will update this message. For now users are going to get an inconsistent behavior from Banner Admin and possible Self Service, where it may operate correctly for a few minutes but then start to slow down.
Posted in Banner and Admin Systems
[Resolved] Canvas users experiencing slowness with multiple features
This incident is resolved and all services are back to normal operation.
Posted in Canvas / LMS, Instructional Technologies
Success Network (EAB Navigate) is currently experiencing an outage.
The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.
The vendor has been notified, and we will post an update once we have more information.
Posted in Educational Technologies, Uncategorized
OIT Systems Maintenance, Thurs. June 15 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/15/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/15/2023 6:00 AM
Downtime window end: 06/15/2023 7:00 AM
Affected services: Any websites behind the load balancers.
Main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: No end-user impact is expected.
Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: Active Directory
End-user impact: No end-user impact expected
Decommission system utilized by College IT
Description of change: OIT will be retiring a server utilized by College IT for management work
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: remotecon
End-user impact: remotecon will no longer be available for use. College IT will be instructed to use adcon as a replacement
Enable 2factor authentication for system utilized by IT staff
Description of change: OIT will be enabling 2factor auth for a system utilized by IT staff
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: adcon
End-user impact: IT staff will need to use DUO when using Remote Desktop to adcon
Course Entry Quiz: Enrollment modification
Description of change: OIT will make modifications to the Course Entry Quiz
Downtime window start: 06/15/2023 5:00 PM
Downtime window end: 06/15/2023 6:00 PM
Affected services: Course Entry Quiz
End-user impact: Students who have last attendance date in the system will not be required to take the quiz.
RESOLVED – Owl Done Service Interruption
9:17PM 6/10/2023 Update:
We have restored the Owl Done service. We have verified that users can now login and are able to access all modules.
Original Message:
Users are experiencing issues connecting to Owl Done. We were able to replicate the issue where the browser loads after several seconds and then provides a “Something went wrong message” error 500. We are currently investigating the cause of this service outage, once identified, we will be working towards restoring the service. We apologize for the inconvenience.
Thank you.
Posted in Uncategorized
[COMPLETED] NETWORK MAINTENANCE All Campuses – Saturday June 10th from 12:00 a.m. until 3:00 a.m.
The network maintenance scheduled for this morning has been completed.
Posted in Network and Telecom