OIT Systems Maintenance, Thurs. Sept 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/07/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT is upgrading software for our email servers
Downtime window start: 09/07/2023 6:00 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Email
End-user impact: No end-user impact is expected

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on September 7, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages update to the latest Financial Aid releases for FISAP processing.
Downtime window start: 09/07/2023 12:01 AM
Downtime window end: 09/07/2023 7:00 AM
Affected services: Banner
End-user impact: During this time, Banner will be unavailable

REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 09/07/2023 12:00 AM
Downtime window end: 09/07/2023 2:00 AM
Affected services: REDCap
End-user impact: REDCap will be unavailable during this time

Posted in Banner and Admin Systems, Email, Research Computing, Systems

Touchnet – Banner connection issue

We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.

We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.

Posted in Banner and Admin Systems, Uncategorized