[RESOLVED] – Lockdown Browser Issue

Update: LockDown Browser for Windows, version 2.1.1.05, has been released. This release addresses a false positive with AVG and Avast virus detection software and security enhancements.

Existing installs of LockDown Browser will be auto-updated shortly. To obtain the latest version (2.1.1.05) use the “Check for Update” feature or run the full installation program.

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There is a known issue with Respondus Lockdown Browser for Windows for users running AVAST or AVG anti-virus software.

Both anti-virus products are currently being incorrectly detected by LockDown Browser as a blocked application. They are working to create a fix to correct this “false positive,” and this fix will take a few weeks.

Respondus advises students running either product that they will need to temporarily disable Avast/AVG when needing to take an exam that requires LockDown Browser. Once the exam is submitted, they can enable Avast/AVG again. Alternatively, they can disable Avast/AVG, but utilize a different anti-virus product on their computer until the fix is available.

Posted in Canvas / LMS

[RESOLVED] Password Sync Issues

The password sync issue has been resolved. Passwords are updating in all systems at this time.

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We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when we have an update or when the issue has been resolved.

Posted in Systems

[Resolved] Ellucian Banner and Self-Service Issues

This issue has been resolved and all systems are performing as expected.

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Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.

Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Ellucian Banner and Self-Service Issues

Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.

Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Thank you.

Posted in Banner and Admin Systems, Uncategorized

[UPDATE] AT&T Connectivity Issues to FAU

The connectivity issues between AT&T and FAU appear to be improving and FAU services should be generally available to users on AT&T internet connections at this time. We are still seeing small amounts of packet loss, however, affecting both AT&T and Comcast. These disruptions appear to be the result of several fiber cuts across south Florida causing congestion at ISPs.

Posted in Canvas / LMS, Network and Telecom

AT&T Connectivity Issues to FAU

AT&T internet users are currently experiencing issues connecting to FAU. Other internet service providers that utilize AT&T connectivity may also be affected. As a result of these issues, some users will experience dropped traffic, slow-loading web pages, and other degradation of performance. We will provide an update when we have more information.

Posted in Canvas / LMS, Instructional Technologies, Network and Telecom

OIT Systems Maintenance, Thurs. Oct 26 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/26/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

REDCap Update
Description of change: his is a routine REDCap update. Will be offline during update.
Downtime window start: 10/26/2023 12:00 AM
Downtime window end: 10/26/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Modifications to accommodate the new CLT Exam
Description of change: OIT will update Banner to accomodate for the new CLT Exam
Downtime window start: 10/26/2023 3:00 AM
Downtime window end: 10/26/2023 7:00 AM
Affected services: Financial Aid/Admissions
End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Research Computing

[RESOLVED] Some MyFAU Modules may not load properly

The issue has been resolved and MyFAU is fully functioning at this time.

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We are currently investigating why certain MyFAU modules may not properly load. If a part of the MyFAU page will not load properly, refreshing may resolve the issue.

We are working to resolve this as soon possible and apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Issues with password changes

UPDATE: The password sync issue has been resolved and users can proceed with changing their passwords.

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We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when the issue has been resolved.

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. Oct. 19 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be making some server changes to improve the stability of the load balancers.
Downtime window start: 10/19/2023 5:00 AM
Downtime window end: 10/19/2023 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services.
End-user impact: No end-user impact is expected as the change be done one at a time and failing over to the load balancer that was modified.

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

BHRIC VMware maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC VMWare infrastructure.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 3:00 AM
Affected services: BHRIC VMware
End-user impact: During this time, VM’s in the “avaliable” state will be able to be logged into with no issues. However, Computers that are powered off or need a recompose will not be available until vcenter come back online

Server Maintenance
Description of change: Moving eGrades Production to Kubernetes
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: eGrades
End-user impact: eGrades will be unavailable during this time.

Upgrade OwlForms (OwlAdminPages) to new version of Grails
Description of change: OIT will upgrade the framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/19/2023 5:00 PM
Downtime window end: 10/19/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Research Computing, Systems