Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Mediasite maintenance, Sat Oct 10 1:00am-5:00am
[RESOLVED] Issue with Split Zoom Meetings
Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.
Posted in Canvas / LMS, Video Conferencing
Issue with Split Zoom Meetings
Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.
Posted in Canvas / LMS, Video Conferencing
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
Posted in Canvas / LMS, Lecture Capture
Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas
Content retrieval failed, please try again or notify your system administrator of the error.
Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Posted in Canvas / LMS, Lecture Capture
WebEx Recordings
Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED]Zoom Cloud Recording Processing Delays
Zoom has resolved the issue causing delays in cloud recording processing time
Posted in Canvas / LMS, Video Conferencing
Zoom Cloud Recording Processing Delays
Zoom has identified delays in cloud recording processing times. The zoom team is working to resolve the delays, and will provide updates.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED] Zoom
Zoom services appear to be restored at this time. Zoom is in the process of applying a nationwide fix and it appears FAU’s service has already been restored.
Posted in Canvas / LMS, Video Conferencing
Zoom sign-in issues
Zoom is experiencing intermittent issues where users may not be able to sign in. Updates will be provided as new information becomes available.
Aug 24, 10:58 Update – We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.
Aug 24, 09:50 Identified – We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.
Aug 24, 08:51 Investigating – We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.
Posted in Canvas / LMS, Video Conferencing