Zoom monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Zoom Software, Required Update
On November 5th, 2022, customers will be required to update their Zoom client to version 5.8.6 or higher. This is a system-wide requirement enforced by Zoom. FAU users should already be using version 5.10 or higher. Users should always use the latest version, when possible. Failure to upgrade will result in loss of access to the entire zoom network.
Users can download the latest Zoom clients at: https://zoom.us/download
Posted in Canvas / LMS, Video Conferencing
Resolved – Mediasite Catalogs
Presentations are once again available in Mediasite Catalogs in Canvas.
Posted in Canvas / LMS, Lecture Capture
Mediasite Catalog not updating
Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.
Posted in Canvas / LMS, Lecture Capture
Mediasite processing delayed
Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.
Posted in Canvas / LMS, Lecture Capture
Mediasite inaccessible
Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom, Issues Starting and Joining Meetings
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings.
Posted in Video Conferencing
Issues Starting and Joining Zoom Meetings
Issues Starting and Joining Meetings
Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.
FAU users can login at https://fau-edu.zoom.us
Posted in Uncategorized, Video Conferencing
[Resolved] Zoom Login Issues
Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.
Posted in Canvas / LMS, Video Conferencing