[Resolved] Numerous HPC cluster services offline

Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/

10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems

Research Computing Cluster offline

The HPC clusters are currently offline due to a storage issue. We are debugging and will update this message regularly.

Posted in Uncategorized

[Resolved] BHRIC Offline due to switch failure

The BHRIC is currently offline due to what appears to be a Firewall or Networking failure. We are investigating and will update this post as soon as we know more.

Posted in Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

Student 2Factor Enrollment and Prompt

Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

Research Computing Resources

Due to a failure of A/C on the Jupiter Campus the Research Computing resources including Koko, Koko-login, KokoWin, and Samba drives are offline. Physical Plant is working on the issue and we have a long running project in place to prevent this type of failure in the future. If you have any questions please let us know.

 

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems

BHRIC vCenter instability

The BHRIC’s vCenter server is showing to be unstable. We have a ticket open VMware and to resolve the problems this evening after hours.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems

[Resolved] Koko HPC Cluster

The KOKO NFS server is back up and running. We are still monitoring the system and handling any reported issues. Should you experience problems with any Research Computing Service please submit a ticket.

The KOKO NFS server froze this evening and we are working on correcting the problem. We will send out an update shortly.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems

Koko HPC Cluster

The KOKO NFS server froze this evening and we are working on correcting the problem. We will send out an update shortly.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

BHRIC Virtual Desktop outage

A network hardware failure took the BHRIC’s Virtual Desktops offline on Saturday the 5th. We have resolved the issue and are currently testing services to make sure they are online.

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Parking Account Errors

It has come to our attention that the Parking account system is experiencing various errors. Users attempting to pay fines, or check the status of their account may receive an error message. If this occurs please try back later.

Posted in Banner and Admin Systems, Uncategorized