We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.
OIT
Wellness Attestation Report not currently updating
[Resolved]Remote Desktop issues
We have identified the issue and it has been resolved. Please reboot your laptop or home computer, connect to VPN, and then try to Remote Desktop to your computer again.
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We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.
OIT
Global CenturyLink internet Outage may affect access to some FAU services
Global CenturyLink internet Outage may affect access to some FAU services such as Workday and Duo Mobile. It appears to be impacting Comcast/Xfinity customers with some services.
We are monitoring the situation and will update as soon as more information is available.
OIT
Possible Single Sign on Errors when accessing FAU services
We are currently experiencing an issue with single sign on and you may possibly experience delayed logins or receive an error upon trying to access an FAU service such as Canvas, MyFAU, or Workday. We are currently investigating the cause to resolve as soon as possible.
OIT
Possible Duo Authentication delays or timeouts
At this time we have identified an issue with accessing our Duo Administration site and there may be delays or timeouts with other Duo authentications, such as push notifications and SMS authentications.
Please see the status provided by Duo:
We are currently investigating an issue with authentication delays, timeouts, and issues loading the Duo Authentication Prompt iframe on multiple deployments. We are working to correct the issue as soon as possible.
We will update this status once more information is available.
OIT
Posted in Systems, Uncategorized
Owl Done and possibly other FAU services unavailable
At this time we have identified that Owl Done is unavailable. We are currently investigating the cause and will update the status as we learn more. Other FAU services may also be affected.
We apologize for any inconvenience.
OIT
[RESOLVED]Possible issues with connecting via Remote Desktop
This issue has been identified and resolved. You should now be able to remote desktop to your computer with your hostname.
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At this time, we have had several reports of users unable to connect to their campus desktops via remote desktop.
We are currently investigating and will update with more information once available.
OIT
Posted in Systems
[RESOLVED]Office 365 email may be unavailable for some users
Microsoft resolved this issue by 2:40AM 4/21/20
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Office 365 users may experience 500 errors when attempting to access their email via web access, Mobile, or email clients.
Microsoft is currently investigating.
We will provide updates as they are available.
OIT
[RESOLVED]WebEx: Currently unable to login
This issue has been resolved.
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At this time the WebEx authentication is unavailable. If you are not already logged into WebEx you will be unable to login.
We are working to resolve as soon as possible and apologize for any inconvenience.
OIT
Posted in Canvas / LMS, Educational Technologies
[RESOLVED]WebEx Meetings not appearing in Canvas
Update – Cisco has identified and resolved the issue for most affected sites. Most sites should now see their courses in their properly configured state. Please standby if any courses on your site are still in setup mode or are experiencing any related issues.
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The Cisco Webex tool in Canvas is currently experiencing a synchronization issue. We have reached out to Cisco for a resolution and will post updates as we receive them. If you do not see your meetings/recordings in Canvas, they are still available and accessible via https://fau.webex.com. Please view the guides linked below for instructions on how to schedule, join, and host meetings, and how to share and view recordings through fau.webex.com.
- Start/Schedule Meetings and View/Share Recordings: https://fau.edu/canvas/Files/short_startScheduleWebexMeeting.pdf
- How to Join a Session: https://fau.edu/canvas/Files/joinWebexSession.pdf
Posted in Canvas / LMS, Educational Technologies