The Undergraduate Admissions Enhancements have been successfully deployed and are live in production.
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Various updates and enhancements are being deployed to the Undergraduate Admissions Application on 10/28/2016 (2:00AM – 6:00AM).
The undergraduate admissions application will be unavailable within certain intervals during the maintenance.
An external denial of service attack is affecting connectivity to many large sites and services external to FAU. These services include Workday, Paypal, Twitter, Ellucian, Spotify, Reddit, Soundcloud, Amazon Web Services, Microsoft Azure, and many other services. At this time, connectivity to the sites mentioned and many others on the internet may not be possible until the issues are resolved. This attack is not directed at FAU, but it is affecting access to many services on the internet for users inside and outside of FAU.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/13/2016 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Echo System restart
When: 6:00AM – 7:10AM
Affected services: Echo360 playback
Affected systems: Echo360
Description of maintenance: The ESS needs to have its SAN addresses changed. This will require a system restart.
User impact: Playback of Echo360 content will be briefly interupted and unavailable while the system restarts.
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PGP Encryption Server Upgrade
When: 12:00AM – 2:00AM
Affected services: PGP
Affected systems: bocsec.fau.edu
Description of maintenance: Upgrade pgp server from version 3.32 to version 3.4
User impact: Users should have no impact during this time frame.
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Verasmart Phone billing upgrade
When: 12:00AM – 2:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: OIT is upgrading verasmart phone billing software
User impact: The phone billing system will be unavailable during this time
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Financial Aid 8.27.0 upgrade
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following package associated with the Financial Aid 8.27.0 upgrade be installed in production this Thursday morning during the maintenance cycle
User impact: No user impact is anticipated
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Financial Aid 8.28.0 upgrade
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following package associated with the Financial Aid 8.28.0 upgrade be installed in production this Thursday morning during the maintenance cycle.
User impact: No user impact is anticipated
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Frevvo Updates
When: 5:00AM – 6:00AM
Affected services: Frevvo
Affected systems: frevvo1.fau.edu
Description of maintenance: OIT will add SSL Cert to JVM keystore
User impact: Service will be offline during restart. Approximately 5 minutes
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We have experienced a power outage that affects various web services. We are currently working to resolve the situation. Sorry for the inconvenience.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/06/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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FAU Account Self Services Updates
When: 5:00AM – 6:00AM
Affected Services: OIM, Self Service Accounts Portal
Affected Systems: boc22oimp01, boc22oimp02
Description of Maintenance: Update SSL cert for third party SMS service. This should resolve an issue we are seeing with users unble to reset their passwords using SMS password reset feature.
User Impact: Users may not be able to change their password during the restart process.
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Echo System restart
When: 7:00AM – 7:10AM
Affected services: Echo360 playback
Affected systems: Echo360
Description of maintenance: The ESS needs to have its SAN addresses changed ahead of the switch over for Oct 10. This will require a system restart.
User impact: Playback of Echo360 content will be briefly interupted and unavailable while the system restarts.
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Enable TLS support for Ironport email servers
When: 4:30AM – 5:00AM
Affected services: Incoming email
Affected systems: bertx, berty
Description of maintenance: We are enabling support for encryption between our email servers and other email servers in the world that are willing to support it.
User impact: No user impact is expected
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PGP Upgrade
When: 12:00AM – 2:00AM
Affected services: PGP
Affected systems: bocsec.fau.edu
Description of maintenance: OIT will be upgrading pgp server from version 3.32 to version 3.4
User impact: No user impact is expected
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Verasmart upgrade
When: 12:00AM – 2:00AM
Affected services: Phone Billing
Affected systems: boc22comm1
Description of maintenance: OIT will be upgrading our verasmart software to the latest version
User impact: The phone billing system will be offline during this time.
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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/29/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Banner application filesystem migration
When: 5:00AM – 6:00AM
Affected services: Banner Jobsub, CleanAddress, Appworx, DARS
Affected systems: bannerprd
Description of maintenance: Migrate Banner application files to new storage
User impact: Scheduled jobs may fail to execute during this period.
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Migrate vip data drives to new netapp storage
When: 5:30am – 6:00am
Affected services: VIP document management system accessed via vip.fau.edu
Affected systems: boc22vipdata01
Description of maintenance: OIT will be moving data stored on the vip document management systems to the new netapp data storage appliances
User impact: Users will not be able to access scanned documents or upload new scans into the vip document management system
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UPDATE – 9/21/2016
TouchNet maintenance has completed successfully. All systems are back online and operating as expected.
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The TouchNet payment processing system will be undergoing maintenance; from 3:00am to 7:00am – EST on Wednesday 9/21/16.
This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.
Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance. During this time Banner INB and Self-Service will be unavailable.
Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance. During this time Banner INB and Self-Service will be unavailable.
The Single Sign system on will be upgraded Friday August 19th from 3 am – 6 am to improve system performance. During this time users may experience reduced performance when logging into some services.