Resolved – MyFau unavailable

We are experiencing some technical difficulties with the myfau portal.  Currently working on the problem.   We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Network Outage – All services and campuses affected

 All network and services have been restored.  A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

[Completed] Blackboard Maintenance, Thursday Feb 25 from 3:00 AM to 5:00 AM

Blackboard maintenance has completed and all blackboard services are operational.

Posted in Educational Technologies, Systems

Blackboard eGrades Down

It is currently under investigation.

 

Posted in Educational Technologies, Systems

[Completed] Blackboard Emergency Maintenance, Wednesday Feb 3 from 4:00 AM to 6:00 AM

OIT will be performing emergency maintenance on Blackboard, tomorrow, Wednesday, Feb 3 from 4:00 AM – 6:00 AM. Blackboard will be unavailable during this time. This maintenance will resolve current issues with Item Analysis and SCORM packages.

Posted in Educational Technologies

Blackboard Issue

Users may get an intermittent error stating “Service Temporarily Unavailable.” In most cases refreshing the page will resolve the issue.

We are working with Blackboard to resolve the issue.

Posted in Educational Technologies

Blackboard Phishing Email

If you receive a message with the subject line: “[Blackboard Learning] You have 2 new course work from your Admin Faculty,” please DO NOT open or click the URL in this message.

We are taking the necessary steps to prevent this message from propagating further to the university community.

If you have clicked the link, please change your password as soon as possible.

We apologize for any inconvenience this may have caused you.

 Office of Information Technology

Posted in Educational Technologies, Systems, Uncategorized

[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable

January 25, 2016

Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments. 

***Notice***

FAU has extended the cancellation payment due date for all students.

Payments can be made in person or through the campus drop box until Friday,  January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.

Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.

Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.

1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.

******************************************************************************

Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice.  We will be posting status updates regularly regarding the maintenance progress.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

Blackboard Issues [UPDATE]

We are currently working with Blackboard Support investigating reports of multiple issues including:

  • Difficulty copying and moving content
  • A pop up message stating “Batch Already Loaded”
  • Difficulty loading the Grade Center
  • Inaccurate results in course reporting

Update: The course reporting is still not working correctly.  We believe that we have the other listed issues resolved.  If you continue to experience a problem please submit a ticket.

Posted in Educational Technologies

Blackboard Maintenance – December 17, 2015

Blackboard will be unavailable from 3am to 4am, Thursday, December 17, 2015 for System Maintenance.

Posted in Educational Technologies