Echo360 Maintenance 2:30pm – 5:00pm

Echo360 will be unavailable from 2:30 pm – 5:00pm.

The Echo class video system is being updated to provide access to the latest features from Echo360 and correct ongoing issues with the system.

All users  will be unable to view , edit,  or uploading media via ESS during the downtime,

End-user impact should be  minimized at this time, as regular term classes will no longer access content stored in the Echo system.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

UPDATE: Blackboard Assignment Tool

We have identified the issue with the Blackboard Assignment Tool and we are working towards a full resolution.

Students are currently able to make submissions to assignments and instructors are able to successfully view and grade these attempts. However, if they previously tried to make a submission between  10:22 PM on 11/29 and 6:20 PM on 11/30 the attempt will be inaccessible. The students will get an error when trying to resubmit and the instructor will receive an error when trying to view the attempt. We are working closely with Blackboard support to resolve the issue.

Instructors, please be on the look out for a detailed email tomorrow morning. 

If you have any questions, please submit a ticket to  helpdesk.fau.edu 

Posted in Educational Technologies

Blackboard Assignment Tool Currently Unavailable

The Blackboard Assignment tool is currently unavailable. Students may receive error messages while trying to submit their assignment. Instructors may receive an error message while attempting to view assignment submissions via the Grade Center or Needs Grading area.

We are currently working to resolve the issue.

Posted in Educational Technologies

[Resolved] MyFAU is currently unavailable

** Update:  Problem has been resolved.  Services are functioning normally now.

MyFAU is currently unavailable. We are investigating this issue.

Thank you for your patience.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs., Nov. 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/20/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Description of maintenance: UCS firmware upgrade. OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
User impact: No end-user impact is expected
Affected services: No services are impacted by this maintenance
Affected systems: boc22hv[01-14], boc22esxi[01-06], ieadata, as5, bba4, ecswins01, bba3, jira, boc22adfs, boc22mssqldev1, duo, bba8, idm4p, boc22cm102srv4, boc22cm102srv10, bbredis1, ibiweb, dhcpboc1, appadmin, labcam3, bba7, printonline, idm2, eprint2, boc22reports1, boc22mssql21, fauappsrv2, ieaweb, ldapboc1, boc22spapp1, remotecon, lintalon1, XenZDC2, XenAPP-Office, coeweb, boc22nasmvi, issdev, boc22dirsync, sacs, frevvo1, cas1, ecswins02, lintalon0, comvmsql01, ls-snap, shoutcast, FileLocker1, bbm1, labcam4, boc22mssql22, exchangeca03, ls-osd, ls-matlab, bba6, boc22mssql11, labcam5, bba9, taldev02, cosweb1, boc22vcenter1, migrate365, freeze, talonx2, acsmem04, as4, bba10, boc22spwfe1, gitlab, ugapp3, yakko, labcam2, frevvot, fauwebdev, lists, acsmem01,
bba1, comvmweb01, aptitudesrv, PapercutOffice, acsmem02, XenAPP00, comvmadi01, bba11, hpc, cuttlefish, bba2, dnsboc1, boc22pcprt01dev, XenLIC, madcat1p, filelocker2, Brian Test 1, mcclient, pinky, ugapp1, boc22adfsp, boc22pcapp01, XenSF1, boc22cm102srv1, XenSF2, controller, bba5, ugapp4, XenZDC1, jobs.finaid,
ugapp5, boc22mssql12, boc22pcapp02dev, boc22barr, r25-webservice, iss, boc22aptven, boc22cm102srv9, XenAPP01, visualsvn, boc22cm102vrt101mrtg, piwik1, boc22pcapp01dev, ugapp2, XenAPP02, labcam1

***************************************************

When: 5:00AM – 6:00AM
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact:The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu

***************************************************

When: 8:00AM – 9:00AM
Description of maintenance: ​Upgrade disk and shelf firmware in NetApp filers bocana01 and bocana02. It is all done while the systems are up and running. No downtime is required. I would like to do it during the day next week.
User impact: No end-user impact is expected
Affected services:  None
Affected systems: NetApp filers bocana01 and bocana02

***************************************************

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[RESOLVED] MyFAU Login Issues

The issue has now been resolved

Posted in Educational Technologies

MyFAU Login Issues

We are currently experiencing issue logging into MyFAU.   No ETA at this time

Posted in Educational Technologies

[Completed]Blackboard Maintenance

Blackboard maintenance has completed and all blackboard services are functioning.

Posted in Educational Technologies, Systems

[Completed]Blackboard Maintenance – 3am to 6am, Friday October 31, 2014

Blackboard maintenance has completed and all blackboard services are functioning.

Posted in Educational Technologies, Systems

Blackboard Maintenance – 3am to 6am, Friday October 31, 2014

Blackboard may be intermittently unavailable from 3am to 6am, Friday October 31 for system maintenance to resolve issues with the Discussion Board and the Grade Center.

Posted in Educational Technologies, Systems