** The issue has been resolved. Please contact the Help Desk if you continue having issues. **
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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
We are currently experiencing intermittent issues with MyFAU. We are currently working on resolving the issue.
We apologize for the inconvenience.
OIT
FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.
***All Electronic Payments and Refunds will be disabled during this time ***
If you receive a message with the subject line: “My Foto”, please DO NOT open this message.
We are taking the necessary steps to prevent this message from propagating to the university community further.
We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.
Office of Information Technology
If you receive a message with the subject line: “Retailer Statement for 2524500”, please DO NOT open this message.
We are taking the necessary steps to prevent this message from propagating to the university community further.
We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.
Office of Information Technology
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/12/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single-Sign On for Office365
When: 4:00AM – 5:00AM
Affected services: Office 365, Outlook on 365, Health on 365, Microsoft Azure
Affected systems: adfs.fau.edu and its cluster members
Description of maintenance: Configure Office365 to use sso.fau.edu for authentication. This will allow users visiting various systems include Blackboard and MyFAU to directly access Office365 without needed to enter their password again.
User impact: There will be no downtime. Users will be able to access Office365 services without re-authenticating after logging into any Single Sign On Service such as Blackboard and MyFAU
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Decommission Blackberry system
When: 6:00AM – 6:15AM
Affected services: Blackberry Enterprise Server
Affected systems: besnode01
Description of maintenance: OIT will be decomissioning the Blackberry Enterprise Server. All users with Blackberries are now using ActiveSync to send/receive mail and BES is no longer needed.
User impact: No end-user impact is expected
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Blackboard Maintenance
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Apply Hotfix to fix issue with Blackboard Enterprise Surveys
User impact: Blackboard temporarily unavailable
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The maintenance to the Single Sign On system has been completed. Please report any problems to the Help Desk at helpdes.fau.edu.
The Office of Information Technology will be upgrading NetApp storage filers tomorrow between 6 a.m. and 7 a.m. Applications may see a 30 second pause while the filer fails over to its partner.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/26/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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BANNER Maintenance
When: 3:00AM to 7:00AM
Affected services: There is no anticipated user/service impact
Affected systems: BANNER Production (FAUP)
Description of maintenance: The following updates will be installed in Banner Production: General 8.7.0 Upgrade, General 8.7.1 Upgrade, General 8.7.1.1 Patch, General 8.7.2 Upgrade.
User impact: There is no anticipated user/service impact.
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Update incoming email component of helpdesk software
When: 6:00AM – 6:15AM
Affected services: Emails sent to helpdesk (Team Dynamix)
Affected systems: boc22tmdynamix
Description of maintenance: OIT will be updating the Team Dynamix Email Service to a newer version to support the current version of Team Dynamix
User impact: Emails sent to the system will be delayed as the email service is upgraded
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We are currently experiencing issues with Single-Sign On (SSO). This impacts all services that are using single-sign on – Blackboard, Self-Service, Gmail, Help Desk, Network Registration, and more. We are working on resolving the issue and will update as we know more.
We apologize for the inconvenience.
OIT