We are currently experiencing an issue with email sending out from Sympa lists. We are working to resolve and apologize for any inconvenience.
OIT
Marketplace Store Errors
Attn: Marketplace Store Managers
As of this morning, it has been noted that all marketplace stores are failing to function properly. The store sites are not allowing customers to choose products or to checkout for purchase.
We are contacting TouchNet customer care immediately and handling with the highest priority. A patch to the system was installed on Friday evening by TouchNet corporation, and it is likely that this morning’s issues are related.
Please note that this only affects Marketplace Stores. Student payment systems are working as expected.
Updates will be sent as more information becomes available.
Posted in Systems, Uncategorized
lists.fau.edu site slowness
We are currently experiencing slowness with our lists.fau.edu website. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT Systems Maintenance, Thurs. July 9 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/9/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted: ***************************************************
IronPort Upgrade
When: 6:15AM – 6:35AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport (bertx.fau.edu) to version 9.1.0-032
User impact: No end-user impact is expected
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Storage hardware relocation
When: 3:00AM – 3:30AM
Affected services: Labs fileserver, Labs webcam servers, Labs software licensing system, IDM, Grouper, Starfish, Talisma, Xitracs, Wildfly, R25, Team Dynamix incoming email, Crystal Reports, Financial Aid webserver
Affected systems: as2, boc22dellome, boc22mbam, boc22nasmvi2, boc22omelab, boc22pernix1, boc22r25, boc22spapp2, boc22spwfe2, boc22tmdynamix, boc22vcenter2, bocdcfau02, bocdcirm02, cas2, comvmadi02, comvmsql02, comvmweb02, crystalreports, dhcpboc0, dnsboc0, evisionsprod, fauweb6, finaid, flashgordon, googlemigrate, grouper, groupert, idm1, idm-gateway-p, labcamsrv1, labcamsrv2, labcamsrv3, labcamsrv4, ldapboc0, lintalon2, ls1, ls3, Mastermind, metadata, osdlicsrv, scac, shibboleth1, starfish, talapp01, talapp02, talonx1, ugappt1, wildfly1, wildfly2, wildfly3, wildflyadmin, xitracs
Description of maintenance: OIT will be phyiscally moving the storage that supports a number of systems.
User impact: During the window these systems will be unavailable.
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Single-Sign On Usability Improvement
When: 3:00AM – 5:00AM
Affected services: Blackboard, Workday, Outlook web access, OwlApps (Google Applications and Gmail), Library Services. College of Business Media Streaming, all signle sign on services.
Affected systems: cas1.fau.edu, cas2.fau.edu
Description of maintenance: The single sign on system will be updated to notify users that they cannot bookmark or leave the browse sitting on the single signon pages.
User impact: Single Sign On will be offline for 10 – 15 minutes during the upgrade. This downtime will prevent users for accessing the above services.
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[Completed]Blackboard Maintenance
Blackboard maintenance has completed and all blackboard services are operational.
Posted in Educational Technologies, Systems
Marketplace Payment System (TouchNet) Unavailable between June 29 at 4:00pm to July 2nd at 8:00am
Due to the fiscal year end close, as well as our conversion to Workday, TouchNet payment processing systems will be taken offline starting June 29th ,2015 at 4:00(pm) EST. The system will then be brought back online as of July 2nd, 2015 at 8:00(am) EST.
This will cause any credit card or web-check payment attempts to fail on Marketplace Stores, uPay sites and TouchNet Ready Partner sites. As such, it may be advisable to place a notification message on your storefront or website.
Posted in Systems, Uncategorized
OIT Systems Maintenance, Thurs. June 25 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/25/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*******************************************************************
When: 5:00AM – 6:00AM
Affected services: MyFAU will be down during this time frame
Affected systems: MyFAU
Expected end-user impact: MyFAU will not be accessible during the downtime window.
Description of change: We will be modifying some webpages within MyFAU to update information as it regards to password changes
*******************************************************************
When: 6:00AM – 7:00AM
Affected Services: Leap Ahead
Affected Systems: ibiweb4.fau.edu
Expected end-user impact: Leap Ahead unavailable during upgrade.
Description of change: Upgrade Leap Ahead to new version
Posted in Systems
Single Sign On Updates Friday June 19, 2015 3am – 5am
The Single Sign On system will be upgrade Friday June 19, 2015 3am to 5am. During this time users may not be able to access services such as Banner Self Service, Network Registration Blackboard, Owl Applications, and the Help Desk.
[resolved] OS deployment with SCCM is currently unavailable
After this morning’s SCCM update, OS deployment has stopped functioning. We are working to resolve the issue.
Thank you for your patience,
Systems
Posted in Systems
OIT Systems Maintenance, Thurs. June 11 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/11/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
***************************************************
When: 3:00AM to 6:00AM
Affected services: OS deployment from boc22cmsccm01 – Reporting/patching/application push from boc22cmsccm01
Affected systems: boc22cmsccm01, boc22cmsccmsql
Description of maintenance: OIT will be installing a service pack for System Center Configuration Manager
User impact: This update will not affect the general campus community. For technical staff, the OS deployment/reporting/patching/application push will be unavailable during the window
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Posted in Systems