OIT Systems Maintenance, Thurs. Sept 11 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/11/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected services: The listed Blackboard tools will may be unavailable durning the update, and may continue to be unavailable until after Blackboard is restarted
Affected systems: Blackboard
Description of maintenance: OIT will be updating as many of the following Building Blocks as possible during the downtime window: Software Updates, Cloud Profiles, Social Profiles, Partner Cloud, Content System, SafeAssign, Collaborate, Cengage Mindlinks, Wiley Plus, McGraw Hil, Textbook, Bookshelf, xpLor
User impact: Users may be unable to access the tools listed. Other areas should continue to function

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When: 4:00AM – 5:00AM
Affected services: Banner Forms
Affected systems: Banner INB (FAUP)
Description of maintenance: Per Ellucian Case #1180758, install Oracle patch 18331282 on forms servers to resolve the bug with radio buttoms causing the form to hang.
User impact: Anyone on Production Banner INB would be kicked out of system.

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When: 5:00AM – 6:00AM
Affected services: Appworx production web interface
Affected systems: enzo.fau.edu
Description of maintenance: Upgrade Apache to version 2.4.10
User impact: Only the web interface will be down. The Appworx agents will remain up and running.

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When: 5:45AM – 6:15AM
Affected services: None expected
Affected systems: bigip1 and bigip2
Description of maintenance: OIT are adding a new virtual network to the BigIP load balancers
User impact: None expected

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[resolved] Emergency network outage and repair Tuesday 9/9/2014 starting at 11:00 pm

The emergency network repair has been completed. No additional network outages are anticipated due to this issue.

Thank you

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[resolved] Blackboard unavailable

All Blackboard systems are back online and available for use. We thank you for being patient while we resolved this matter.

Posted in Educational Technologies, Systems, Uncategorized

[update.1] Blackboard unavailable

OIT has traced the problem related to tonight’s Blackboard problem to the database which supports the Blackboard environment. As a result, it degraded the performance and caused the application to become unavailable. Full service is expected to be restored by 9:30pm.

Posted in Educational Technologies, Systems, Uncategorized

Blackboard unavailable

Blackboard is currently unavailable. OIT is trying to determine the cause and will post an update as soon as possible.

Posted in Educational Technologies, Systems

[completed] Network Maintenance – Sunday, September 7th from 2:00 a.m. until 6:00 a.m.

The network maintenance scheduled for Sunday, September 7th has been completed.

Thank you

Posted in Network and Telecom, Systems

Network Maintenance – Sunday, September 7th from 2:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance from 2:00 a.m. until 6:00 a.m. on Sunday, September 7, 2014. Due to the nature of the maintenance, FAU may experience intermittent network outages lasting approximately 10 – 15 minutes during this maintenance window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Sept 4 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/04/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 12:01AM – 7:00AM
Affected services: Crystal Reports
Affected systems: crystalreports.fau.edu
Description of maintenance: OIT is migrating the system hosting crystal reports which creates various reports that are utilized by all the colleges and a few departments.
User impact: All reports on crystalreports.fau.edu will be unavailable for approximately 2 hours during the window.

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When: 3:00AM – 5:00AM
Affected services: There are no anticipated user/service impact
Affected systems: Banner Production(FAUP)
Description of maintenance: OIT is installing a Financial Aid patch 8.20.1.2 in Banner Prodution
User impact: There are no anticipated user/service impact.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] – Password Reset Synchronization Issue

*** UPDATE *** 9:14AM

Password synchronization issue has been resolved. If you reset your password within the last 24 hours and it is not working on all FAU systems, please log in to MyFAU and change the password again.

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We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset. We are working to resolve this issue as soon as possible.

Please do not reset your password until this issue has been resolved.

We apologize for the inconvenience this may cause.

OIT

Posted in Systems

[Completed]Blackboard Maintenance 12:01 AM – 6:00 AM 8/28/2014

Blackboard maintenance has completed and all blackboard services are functioning.

Posted in Educational Technologies, Systems