OIT will be performing network maintenance from 2:00 a.m. until 6:00 a.m. on Sunday, September 7, 2014. Due to the nature of the maintenance, FAU may experience intermittent network outages lasting approximately 10 – 15 minutes during this maintenance window. This outage will affect connectivity to the Internet as well as connectivity within FAU.
Network Maintenance – Sunday, September 7th from 2:00 a.m. until 6:00 a.m.
Posted in Network and Telecom, Systems
OIT Systems Maintenance, Thurs. Sept 4 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/04/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 12:01AM – 7:00AM
Affected services: Crystal Reports
Affected systems: crystalreports.fau.edu
Description of maintenance: OIT is migrating the system hosting crystal reports which creates various reports that are utilized by all the colleges and a few departments.
User impact: All reports on crystalreports.fau.edu will be unavailable for approximately 2 hours during the window.
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When: 3:00AM – 5:00AM
Affected services: There are no anticipated user/service impact
Affected systems: Banner Production(FAUP)
Description of maintenance: OIT is installing a Financial Aid patch 8.20.1.2 in Banner Prodution
User impact: There are no anticipated user/service impact.
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Posted in Banner and Admin Systems, Systems
[RESOLVED] – Password Reset Synchronization Issue
*** UPDATE *** 9:14AM
Password synchronization issue has been resolved. If you reset your password within the last 24 hours and it is not working on all FAU systems, please log in to MyFAU and change the password again.
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We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset. We are working to resolve this issue as soon as possible.
Please do not reset your password until this issue has been resolved.
We apologize for the inconvenience this may cause.
OIT
Posted in Systems
[Completed]Blackboard Maintenance 12:01 AM – 6:00 AM 8/28/2014
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems
OIT Systems Maintenance, Thurs. Aug 28 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/28/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 5:00 – 6:00AM
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact: The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
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When: 5:00 – 6:00AM
Affected services: None impacted
Affected systems: ADCON
Description of maintenance: OIT will replace a server used by the FAU community with a newer version.
User impact: Technical staff who manages computer objects, Organizational Units (OUs), and users will not be able do so until the new ADCON server is in place.
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When: 6:00 – 7:00AM
Affected services: Exchange email (faculty/staff)
Affected systems: exchangeca01, exchangeca02, exchangemb01, exchangemb02, exchangemb03
Description of maintenance: OIT will be preforming maintenance on the mail servers for FAU employees (Exchange).
User impact: No end user impact is expected
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When: 6:00 – 6:05AM
Affected services: Network Registration (NetReg)
Affected systems: ldapboc0
Description of maintenance: OIT will be increasing the resources to one of the directory servers.
User impact: No end user impact is expected
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[resolved] Exchange mail unavailable for some users
Some users on Exchange were unable to access their email between Sunday morning and Monday morning. Network maintenance on Sunday morning prompted the migration of several mailboxes to the disaster recovery site. All mailboxes have been moved back to Boca and all email services are currently available. We are investigating why some networks are unable to contact the Exchange servers at the disaster recovery site.
Thank you,
Systems
Posted in Systems
Network Maintenance – Sunday August 24th from 4:00 a.m. until 5:00 a.m.
OIT will be performing network maintenance from 4:00 a.m. until 5:00 a.m. on Sunday August 24th. During this time, there will be approximately 20 minutes of downtime affecting connectivity between FAU and the internet. This service outage will affect access to most of FAU’s services including Blackboard, MyFAU, VPN and Exchange email.
AT&T U-verse issues caused slowness when trying to access FAU Services on Aug. 20, 2014
FAU Community,
Yesterday, we received several inquiries regarding slowness and difficulty to reach FAU services such as Blackboard and MyFAU from remote locations.
After extensive investigation, we have discovered that the problem was isolated and related to AT&T U-verse’s connection to the carrier network which most Florida universities are using. Unfortunately, we have no direct control over this connection; however, we are working diligently via several channels to get more information regarding repair to this connection from the parties involved. We appreciate your patience and understanding.
Regards
OIT
[COMPLETED]Blackboard Maintenance 8/15
Blackboard maintenance has finished and blackboard services are functional.
Posted in Educational Technologies, Systems
[Completed]Emergency Blackboard Maintenance 8/14
Blackboard maintenance has completed and all blackboard services are functioning.
Posted in Educational Technologies, Systems