Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.
Remote Desktop Connectivity Issues
We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.
OIT
OnBase Document Management System Maintenance – Wednesday, May 19, 2021
OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021. During this time, the following services will be unavailable:
OnBase Document Management system
Website form submissions that rely on OnBase
Workflows and checklists that rely on OnBase
[Resolved] Zoom – A subset of users are unable to join meetings/webinars
This issue is now resolved.
Posted in Uncategorized
Zoom – A subset of users are unable to join meetings/webinars
Zoom has seen increased error reports while joining meetings/webinars on the US east coast and is investigating
Posted in Uncategorized
[RESOLVED] TouchNet Systems Maintenance, Friday, March 26th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Uncategorized
[RESOLVED] – Help desk system – Service interruption
**UPDATE**
This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.
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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.
We will update this post as more information becomes available.
OIT
Service outages reported for Microsoft 365
Microsoft is currently experiencing issues with their Azure and Office 365 services. Teams calls/meetings may fail amongst other things. Microsoft is working to resolve the issue
Thank you
Systems
Posted in Uncategorized
[Resolved] Mediasite Channels and Catalogs unavailable
Access to Mediasite Channels and Catalogs has been restored.
Posted in Uncategorized
Mediasite Catalogs unavailable
Currently Mediasite catalogs and channels may not be available. Direct presentation links appear to be working. OIT and the vendor are working to remedy this issue.
Posted in Uncategorized