We experienced a power event that took FTL offline, we are in process trouble shooting to restore service. Update to follow.
OIT System Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 9/17/2024 – 9/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Sunapsis.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/19/2024 12:00 AM
Affected services: Sunapsis
End-user impact: Sunapsis will be unavailable during this time.
Server Maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/18/2024 11:30 PM
Affected services: Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient
End-user impact: No end-user impact is expected since these are incremental security updates.
Server Migration
Description of change: OIT will be migrating several virtual machines to new hardware.
Downtime window start: 09/19/2024 4:00 AM
Downtime window end: 09/19/2024 6:00 AM
Affected services: DHCP, Internal DNS, Tatooine (EDUROAM RADIUS Server), Grouper2 (Group Management App Server)
End-user impact: The impacted services will be unavailable during the window, however no end-user impact is expected as these are secondary servers.
Network Maintenance
Description of change: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday September 21st. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
Downtime window start: 09/21/2024 12:00 AM
Downtime window end: 09/21/2024 3:00 AM
Affected services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted.
End-user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services
[RESOLVED]AT&T users may experience issues accessing Single Sign On and Office 365
Microsoft has confirmed an outage which is impacting AT&T users. If connected to AT&T, you may experience issues accessing FAU sites that use Single Sign-On, or any Microsoft Office 365 application.
We will post updates as they are available.
OIT
[RESOLVED] – Banner Maintenance – Update 2
UPDATE 09/13/2024 1:39AM:
All Banner services are now operational. If you experience any issues report them to the OIT Help Desk.
UPDATE 09/12/2024 2:12PM:
Banner Admin services have been restored, however, currently Banner Self-Service is offline. We will be restarting all services after 10:00PM tonight in order to apply fixes and get Banner Self-Service online again. This will be an emergency maintenance session that can only be performed in the evening. We appreciate your understanding.
UPDATE 09/12/2024 12:11PM:
We are currently having issues with Banner Admin and Banner Self-Service after a major upgrade this morning. We are working with Ellucian to restore services as quickly as possible. We appreciate your patience as we try to get Banner fully operational again.
UPDATE 09/12/2024 8:00AM:
Please note that the Banner maintenance is taking a bit longer than expected.
You may experience intermittent access issues with the following services as we are at the last phase of deployment and restarts:
E-Transcripts, Students Registration, Banner Access Management, and Banner Administrative Pages
We anticipate that the maintenance will be completed by 9:30am.
Thank you for your patience and apologies for any inconvenience caused.
OIT
Posted in Banner and Admin Systems, Uncategorized
RESOLVED – Banner Services Outage
All services have been restored in production.
We are currently experiencing a Banner outage. Services such as Admin, Registration and other Banner services are not operational. We are investigating the issue now, and restoring services as quickly as possible.
Posted in Uncategorized
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, September 5 and Friday, September 6 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Database updates
Description of change: Ellucian will be performing quarterly patch updates on Banner and other related database servers.
Downtime window start: 09/05/2024 2:00 AM
Downtime window end: 09/05/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Listed services will be unavailable during this time.
Server Maintenance
Description of change: OIT is updating components to ensure document management websites remain secure.
Downtime window start: 09/05/2024 4:30 AM
Downtime window end: 09/05/2024 5:00 AM
Affected services: Onbase document management system
End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 09/05/2024 5:30 AM
Downtime window end: 09/05/2024 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 09/06/2024 2:00 AM
Downtime window end: 09/06/2024 7:00 AM
Affected services: Single-Sign On (SSO), email
End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 09/06/2024 2:00 AM
Downtime window end: 09/06/2024 7:00 AM
Affected services: There is no downtime expected
End-user impact: No end-user impact is expected
[RESOLVED] MYFAU slow to load
This issue has been resolved.
——————
MYFAU is currently experiencing a system wide issue that is causing pages to take long to load. The vendor is aware and is working on resolving the issue.
We apologize for any inconvenience.
OIT
[RESOLVED] Intermittent Login Issues
This issue has been resolved.
Users may experience intermittent issues when connecting to FAU services including Canvas, Microsoft 365, Workday and VPN. OIT staff are aware of the issue and working on a resolution. Users encountering the issue may be able to login successfully following a restart of their web browser.
Posted in Banner and Admin Systems, Uncategorized
Intermittent Login Issues
Users may experience intermittent issues when connecting to FAU services including Canvas, Microsoft 365, Workday and VPN. OIT staff are aware of the issue and working on a resolution. Users encountering the issue may be able to login successfully following a restart of their web browser.
Posted in Uncategorized
Microsoft Copilot Issues
FAU is currently experiencing issues with Microsoft Copilot. The issue has been reported to Microsoft for investigation. These issues affect all versions of Microsoft Copilot accessible via FAU NetIDs and include an inability to access the service, service icons and integrations disappearing, or errors indicating that a user does not have a license. We will post an update when we receive more information.
Posted in Uncategorized