Printing services have been restored.
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Printing in the library, labs, and via fauprint.fau.edu is currently unavailable. We are working to restore service.
Mediasite inaccessible from Canvas
Currently, Mediasite presentations and channels are inaccessible via Canvas. OIT is working with the vendor on a solution and will provide more information as it becomes available.
Mediasite Update
Mediasite will be updating Mediasite Video Cloud to the latest release during their scheduled maintenance window on February 24, between 12:01 AM and 4:00 AM CST. Extended downtime is not expected. However, our site may be unavailable for brief periods during this time.
Posted in Uncategorized
Cellular Outage – AT&T customers
There is a nationwide cellular outage that impacts AT&T customers.
Posted in Uncategorized
RESOLVED – uAchieve Degree Audit Service Disruption
UPDATE:
This service is now restored.
ORIGNAL MESSAGE:
We are currently working on restoring the uAchieve service. Students trying to run degree audit from Banner will encounter issues and staff members using the administration side of uAchieve will also not be able to pull up audits. Once we know more about the issue we will post an update. Thank you.
Posted in Uncategorized
RESOLVED – Banner Services Outage
Banner Admin has now been restored. Users should be able to get to the admin application at this time.
Original post:
We are currently experiencing an outage with our Banner production environment. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
Posted in Uncategorized
OIT Systems Maintenance, Thurs. Feb 8 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/08/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on February 8th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/08/2024 1:00 AM
Downtime window end: 02/08/2024 7:00 AM
Affected services: Self-Service, Banner Admin
End-user impact: Banner and any services relying on Banner will unavailable during this time.
Banner Database Change
Description of change: OIT will be performing some parameter changes in the Banner Production Database
Downtime window start: 02/08/2024 6:00 AM
Downtime window end: 02/08/2024 6:30 AM
Affected services: Banner
End-user impact: Banner and any services relying on Banner will unavailable during this time.
Server Move
Description of change: OIT will be moving an authentication system to a different location
Downtime window start: 02/08/2024 6:30 AM
Downtime window end: 02/08/2024 6:45 AM
Affected services: Active Directory
End-user impact: No end-user impact expected during this time
Acrobat Pro 2020 Sign-In Issues
OIT has received reports about sign-in/licensing issues with Acrobat Pro 2020. We have confirmed this is an issue on Adobe’s end and they are investigating the issue. We will update once they have resolved the issue.
We apologize for any inconvenience this may cause.
OIT
Posted in Uncategorized
[RESOLVED] Banner Admin performance issues
Banner is functioning as expected and this issue has been resolved. Thank you for your patience.
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We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
Posted in Banner and Admin Systems, Uncategorized
Banner Admin performance issues
We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
Posted in Banner and Admin Systems, Uncategorized