OIT Systems Maintenance, Thurs. February 25 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/25/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Password sync, account creation and claiming
Affected systems: boc22ora07 (OIMP), boc22ora03 (MSOP, IDMP), boc22oimp1, boc22oimp2, boc22oimwebp1, boc22oimwebp2
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production OIM and IDM database and application servers
User impact: Passwords will not synchronize during this time so we recommend not changing your password until after the maintenance window is done.

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Update and restart of MyFAU
When: 3:00AM to 6:00AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: OIT will restart the database servers for MyFAU due to new patches being installed.
User impact: Users will not be able to access MyFAU during this time.
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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Banner: Selfservice and INB
Affected systems: bannerprd, sctcache[1-8], sctforms[1-2]
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production banner database and application servers
User impact: No access to banner

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Posted in Banner and Admin Systems, Systems, Uncategorized

Blackboard Phishing Email

If you receive a message with the subject line: “[Blackboard Learning] You have 2 new course work from your Admin Faculty,” please DO NOT open or click the URL in this message.

We are taking the necessary steps to prevent this message from propagating further to the university community.

If you have clicked the link, please change your password as soon as possible.

We apologize for any inconvenience this may have caused you.

 Office of Information Technology

Posted in Educational Technologies, Systems, Uncategorized

[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable

January 25, 2016

Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments. 

***Notice***

FAU has extended the cancellation payment due date for all students.

Payments can be made in person or through the campus drop box until Friday,  January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.

Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.

Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.

1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.

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Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice.  We will be posting status updates regularly regarding the maintenance progress.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

TouchNet Systems Unavailable Wednesday, January 20 from 3:00AM to 5:00AM

The TouchNet payment processing system will be undergoing maintenance on Wednesday, January 20 from 3:00 am to 5:00 am.  –

During this time, student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable and will not be able to handle any payment requests.

We expect all systems to be back online no later than 5:00 am that morning.

 

Posted in Banner and Admin Systems, Systems, Uncategorized

RESOLVED: Echo Center Playback Issues

Echo Center playback issues have resolved.

Thank you again for your patience and cooperation.

 

 

Posted in Uncategorized

[RESOLVED] Blackboard Enrollment Issue

There is currently an issue affecting student enrollment in Blackboard. We are currently working to correct the issue. We expect the issue to be resolved this afternoon.

Posted in Uncategorized

COMPLETED: Echo360 System Maintenance

Echo Systems Server has been successfully updated to 5.5, SP2.

 

Posted in Uncategorized

[RESOLVED] TeamDynamix help desk system slowness

The vendor has reported that this issue is resolved:

 

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST. We disabled some automated email alerts for a time, and those alerts were re-enabled at 11:55 AM EST.

 

All of our services are fully restored to normal. We have discovered the root cause and are taking active steps to ensure this problem does not recur in the future.

 

We thank you again for your patience and apologize for the inconvenience.

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Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST.

 

We are still investigating this problem, but we have narrowed it down to our automated email alerts service. We have disabled automated alerts (such as “Ticket Closed” alerts) until we are confident we have isolated and corrected the issue, at which point you will receive another email notification indicating we have resolved the problem.

 

Thank you again for your patience as our team works to resolve this issue as quickly as possible.

 

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The help desk ticketing system posted the following:

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. We have identified that it is a problem within our infrastructure. Our engineering team is currently troubleshooting the issue. We will provide updates every hour until the problem is resolved. You should expect the next update at 12:00 PM EST. Thank you for your patience as we work to resolve this as quickly as possible.

 

We apologize for any inconvenience and will keep you updated.

 

OIT

 

Posted in Uncategorized

[Completed]Blackboard Unavailable Weds., December 16 from 4:00am to 7:30AM

OIT will install the latest update for Blackboard. During this time, Blackboard will be unavailable.

Posted in Uncategorized

[Update] Jupiter campus Internet issue

The Internet has been restored on the Jupiter campus.

Thank you

Posted in Network and Telecom, Uncategorized