Partial network outage in the Library

Posted on March 8, 2016 at 10:05 am by ken

We are experiencing a partial network outage in the Library on the Boca Raton campus.  We are replacing the hardware now.

Thank you

Posted in Network and Telecom

Resolved – MyFau unavailable

Posted on March 7, 2016 at 5:52 pm by nlee

We are experiencing some technical difficulties with the myfau portal.  Currently working on the problem.   We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

Telephone system emergency upgrade

Posted on March 7, 2016 at 4:38 pm by ken

Starting Monday, March 7, through Wednesday, March 9, 2016 between the hours of 9:00 pm and 6:00 am, the Communications Infrastructure team will begin upgrading the VoIP telephones at all campus locations. During this time the phones will require a fifteen-minute reboot after receiving the upgrade. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you

Posted in Network and Telecom, Uncategorized

Resolved” AT&T has repaired the Phone Cable and all services are back working properly.

Posted on March 7, 2016 at 9:39 am by nreisz

“Resolved” AT&T has repaired the Phone Cable and all services are back working properly.

“Update” The expected resolution date is Monday 2/22/2016  no specific time on Monday has been given.

We are experiencing an issue with the Telephones on the Ft Lauderdale Campus (HEC Tower) . A Cable has been cut that feeds the Building and the Vendor has been notified. The Phone system is in Survivability mode which allows out going calls, Campus to Campus calls but incoming from off campus has been effected.

Posted in Network and Telecom

[RESOLVED] Network Outage – All services and campuses affected

Posted on March 6, 2016 at 2:09 pm by ann
 All network and services have been restored.  A software bug on the University core router caused the extended outage.
We apologize for the impact this extended outage has caused.
OIT
Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

[Completed] Network upgrade on Sunday March 6

Posted on March 2, 2016 at 4:09 pm by ken

** Update ** 3/6/2016 ** 12:30pm

Maintenance is taking longer than expected. There is currently no ETA for completion. Please watch this site for further updates. We apologize for the inconvenience

** Update ** 3/6/2016 ** 12:30pm

 

On Sunday, March 6, 2016, between 12:01 am and 6:00 am, OIT will perform an upgrade to the network router on the Boca Raton and Jupiter Campus. This upgrade will cause an interruption to the data and telephone networks on the Boca Raton and Jupiter campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM

Posted on March 2, 2016 at 2:41 pm by ann
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 6:00AM
Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay
Affected systems: appadmin, chessboard, ​cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)
Expected end-user impact: Each service will be offline for 5 – 10 minutes
Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.
*********************************************************************
When: 5:00AM – 6:00AM
Affected services: Frevvo Forms
Affected systems: forms.fau.edu​, frevvo1.fau.edu
Expected end-user impact: Improved access on mobile devices when viewing online forms.
Description of change: We are patching our theming tool to better support mobile devices.
*********************************************************************
When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected end-user impact: No user impact is anticipated

Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.

*********************************************************************
When: 3:00AM – 7:00AM
Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients
Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql​
Expected end-user impact: All SCCM affected services will be unavailable during the window​
Description of change: OIT will be migrating OIT’s System Center Configuration Manager​ implementation to a new version on a new system
*********************************************************************
When: 6:00AM – 6:15AM
Affected services: Mailboxes on Office 365​​
Affected systems: N/A
Expected end-user impact: No end-user impact is expected​
Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365​
*********************************************************************
When: 6:00AM – 7:00AM
Affected services:  Exchange on-prem, Exchange 365​

Affected systems: exchangeca01, exchange 365​

Expected end-user impact: No end-user impact is expected​

Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users

*********************************************************************
When: 6:00AM – 6:15AM
Affected services: Office 365 for health users​
Affected systems: N/A
Expected end-user impact: No end-user impact is expected​​
Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses​

*********************************************************************

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[Resolved] DHCP temporarily unavailable

Posted on March 1, 2016 at 1:30 pm by turner

At approximately 12:45pm we experienced an issue with DHCP and some users may have experienced a network outage at that time. Service was quickly restored by 1:00pm.

We apologize for any inconvenience this may have caused.

OIT

Posted in Uncategorized

[RESOLVED]DHCP on Boca campus is currently unavailable

Posted on February 26, 2016 at 8:43 am by turner

DHCP on Boca campus is now available and we apologize for any inconvenience.

————————————————————————————————————

We are currently experiencing an issue with DHCP on the Boca campus. You may experience intermittent issues accessing the network.

We we are working to resolve this issue as soon as possible and will keep you posted.

Office of Information Technology

Posted in Network and Telecom, Systems

[Completed] Blackboard Maintenance, Thursday Feb 25 from 3:00 AM to 5:00 AM

Posted on February 25, 2016 at 4:48 am by aturgut

Blackboard maintenance has completed and all blackboard services are operational.

Posted in Educational Technologies, Systems