[Postponed] network maintenance on December 18 and 19 starting at 12:01 a.m.

The network maintenance originally scheduled for December 18 and 19 has been postponed due to an unforeseen conflict with the academic calendar.  We will reschedule the network maintenance to take place on Monday, December 22 at 12:01 am.

Thank you

Posted in Banner and Admin Systems, Network and Telecom, Systems

[postponed] Network maintenance on December 18 and 19 starting at 12:01 a.m.

Networking and Security will be performing maintenance from 12:01 a.m. until 6:00 a.m. on Thursday and Friday, December 18 and 19, 2014. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

 

Posted in Banner and Admin Systems, Network and Telecom, Systems

UPDATE: PaperCut print services available in select areas as of 8:30AM 1/6/14.

Pay for print is available in the following areas:

Boca Library

Boca GPT 108

Boca CM 142

Boca IRT

Boca HPT

Boca DM 130

Boca SA 112

Boca IVA

Boca IS 113

Boca ED 337

Boca BU 401

Boca FL 409

Boca UN 222

Davie LA 303

Davie SU 101F

Jupiter SR 109

Web printing to printers in the above area is working.

Google Cloud Print and Print to Email are both working.

 

OIT is migrating PaperCut to a new platform on 12/16/14. During the migration, pay for print in computer labs will be unavailable. The downtime window is from 5AM to 5PM, and status updates will be posted throughout the day.

Posted in Systems

RESOLVED: Blackboard Assignment Tool

The Assignment Tool issue in Blackboard has been resolved. Instructors with affected student submissions should have received an email today (12/2/14) with the names of students, assignments, and courses that were affected. This email also contains instructions on how to clear the attempts so students may resubmit.

If you have any questions, please submit a ticket to helpdesk.fau.edu

Posted in Uncategorized

UPDATE: Blackboard Assignment Tool

We have identified the issue with the Blackboard Assignment Tool and we are working towards a full resolution.

Students are currently able to make submissions to assignments and instructors are able to successfully view and grade these attempts. However, if they previously tried to make a submission between  10:22 PM on 11/29 and 6:20 PM on 11/30 the attempt will be inaccessible. The students will get an error when trying to resubmit and the instructor will receive an error when trying to view the attempt. We are working closely with Blackboard support to resolve the issue.

Instructors, please be on the look out for a detailed email tomorrow morning. 

If you have any questions, please submit a ticket to  helpdesk.fau.edu 

Posted in Educational Technologies

Blackboard Assignment Tool Currently Unavailable

The Blackboard Assignment tool is currently unavailable. Students may receive error messages while trying to submit their assignment. Instructors may receive an error message while attempting to view assignment submissions via the Grade Center or Needs Grading area.

We are currently working to resolve the issue.

Posted in Educational Technologies

[Resolved] Lists.fau.edu error messages

Many mailing list owners may have received numerous (400+) error messages sent from sympa@lists.fau.edu. The messages are automatically generated by Lists.fau.edu when a user’s email address is updated and may be ignored. Please note we are investigating a way to prevent these warnings in the future.

Example Message:

User {netid}@fau.edu could not change his member email address (new email address is {netid}@health.fau.edu) because he is included via a the following data sources: …

If you are able to do so, you should probably update these data sources with
this person’s new email address.

 

 

Posted in Email

VIP Document management system is not functioning properly

** update:  Users can now see other document classes now via a workaround, but the problem has not been fully resolved yet.

 

Users are currently unable to view any student records except for the ones in the FERPA document class.   Systems is aware and is currently attempting to work with the vendor on the problem.   ETA not available at this time.

Posted in Banner and Admin Systems, Systems, Uncategorized

[resolved] intermittent issues with the automated campus operator – IntelliSpeech

The issue with the automated campus operator (IntelliSpeech) has been resolved.

Thank you

Posted in Network and Telecom

intermittent issues with the automated campus operator – IntelliSpeech

The FAU automated campus operator, also known as IntelliSpeech, is experiencing a problem with one of the hardware nodes.  We are experiencing intermittent issues with incoming calls that are routed to this number.  We are working with the vendor to resolve this issue.

Thank you

 

Posted in Network and Telecom