2012

Posted on June 7, 2012 at 4:42 pm by dgarlan3

WebLogic will be migrated to Banner INB production next Thursday 6/14/2012 between 3:00AM – 7:00AM. If you receive the following error when attempting to log into Banner FAUP INB, you will need to clear out the Java cache on your workstation.

How to clear out your Java cache: 1. Close down all web browser windows. 2. Go into your workstation’s control panel. 3. In upper right corner of window, select ‘Large icons’ in the drop down options for the ‘View by:’ 4. Select ‘Java’ 5. In the ‘General’ tab, click the ‘Settings . . . ‘ button in the ‘Temporary Internet Files’ section. 6. Click the ‘Delete Files . . .’ button in the ‘Disk Space’ section. 7. Click the ‘OK’ button in the ‘Delete Temporary Files’ window (both check boxes should be checked). 8. Click the ‘OK’ button in the ‘Temporary Files Settings’ window. 9. Click the ‘OK’ button in the ‘Java Control Panel’ window. 10. Close the ‘Control Panel’ window. 11. Start up your web browser and try again.

Posted in Banner and Admin Systems

BigIP Emergency Maintenance

Posted on June 7, 2012 at 2:47 pm by jcascard

Systems will be applying a livepatch to mitigate a vulnerability discovered by BigIP.

When: 6:00am Friday June, 8^th, 2012

Affected services: FAU main page, Banner, Blackboard, MyFAU

Affected systems: BigIP LTM production, BigIP GTM production

User impact: None. Patch is performed live and no downtime is expected.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. June 7, 2012 from 3:00am – 7:00am

Posted on June 6, 2012 at 10:35 am by wballard

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/05/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 4:30 am – 5:00 am
Affected services: Central Authentication Service (CAS), OwlApps, E-college, Network Registration,
Affected systems: lintalon0 and lintalon1
Description of maintenance: We will be upgrading our CAS server to the latest version and deploying our production InCommon Shibboleth instance.

When: 6:00 am – 7:00 am
Affected services: IDM
Affected systems: IDM1, IDM2, IDM4P
Description of maintenance: Create new IDM resource, we will be adding a new directory resource designed to securely populate directory information.
User Impact: None

When: 5:00 am – 6:00 am
Affected services: DHCP, Blackboard, Network Registration, Phone Bill
Affected systems: Bba[1-6], bbc[1-2], bbx[1-2], bbm1, dhcpboc[0-1], dhcpdav1, dhcpjup1, lintalon[0-1], talonx[1-2], idm[1-2], madcat1p
Description of maintenance: The goal of the change is to update Middleware Scientific Linux systems to the latest patch and feature level (6.2).
User Impact: Intermittent loss of service is expected for DHCP on all campuses between 5:00 am and 6:00 am. Blackboard, NetReg, and PhoneBill may be unavailable for small periods of time, but this is unexpected.

Posted in Uncategorized

[resolved] Lists is currently unavailable

Posted on June 5, 2012 at 2:01 pm by dgarlan3

*UPDATE @3:28PM – lists has been returned to service. We apologize for the inconvenience.

lists.fau.edu is currently unavailable. We are investigating the issue and will post when service is restored.

Posted in Uncategorized

DEVL now available – clone complete

Posted on June 1, 2012 at 8:58 am by dgarlan3

The Banner DEVL cloning is complete and now available.

Posted in Uncategorized

[RESOLVED] Sharepoint slow performance

Posted on May 31, 2012 at 11:52 am by mariajohnson

The sharepoint issues have been resolved, and traced back to a failed server. We will continue to monitor the machine for issues.

~~12:04 pm: Sharepoint.fau.edu is now online but running very slowly. We are continuing to investigate the problem and will update this post hourly.~~

~~11:52 am: Sharepoint.fau.edu is currently returning a 500 INTERNAL SERVER ERROR when accessed by clients. We are currently investigating.~~

Posted in Systems

OIT Systems Maintenance, Thurs, May 31, 2012 from 3:00am to 7:00am

Posted on May 30, 2012 at 4:33 pm by mariajohnson

The Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/31/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: Thursday May 31^th 2012, 6:00 am – 7:00 am
Affected services: CM22 desktop computers
Affected systems: CM22 desktop computers
Description of maintenance:

We will be deploying the Microsoft System Center Operations Management agent to all desktop and laptop computers contained within the \Boc\22_CM organizational unit of the irm.ad.fau.edu domain. In summary this will uninstall Symantec Antivirus, install Microsoft Forefront End Point Protection and point the desktop to use a new Windows Update server that includes a more inclusive set of updated packages.

User impact: Users may see a small green square in their system tray, please do not be alarmed this is the Forefront icon and indicates that your system is protected. If you notice a red square please contact the Help Desk. Also, some computers which have not in the past received windows updates may alert that updates are available.

When: Wednesday May 30^th 2012, 3:00 am – 5:00 am
Affected services: Microsoft Exchange
Affected systems: Microsoft Exchange Cluster
Description of maintenance: Part one of the Exchange 2012 to Exchange 2012 SP2 upgrade. Systems will be upgrading the inactive Exchange servers from Exchange 2010 to Exchange 2010 SP2
User impact: None

When: Thursday May 31^th 2012, 3:00 am – 5:00 am
Affected services: Microsoft Exchange
Affected systems: Microsoft Exchange Cluster
Description of maintenance: Part two of Exchange 2012 to Exchange 2012 SP2 upgrade. Systems will first move all users to the machines upgraded on Wednesday Morning and then proceed with upgrading the remaining servers to Exchange 2010 SP2.
User impact: None

Posted in Uncategorized

[Resolved] Active Sync Problems

Posted on May 30, 2012 at 11:16 am by ysandova

Users may be experiencing delays in receiving emails on their mobile devices. We are currently working to resolve this issue.

Posted in Uncategorized

[Resolved] Outlook WebAccess Errors

Posted on May 30, 2012 at 9:07 am by mariajohnson

Users may receive a “403 Forbidden: Access is denied” error when opening mail.fau.edu. We are working to correct the problem but users may work around the error by using the following url: https://mail.fau.edu.

Posted in Email, Systems

OIT Systems Maintenance, Thurs, May 31, 2012 from 3:00am to 7:00am

Posted on May 29, 2012 at 2:20 pm by mariajohnson

When: Wednesday May 30^th 2012, 3:00 am – 5:00 am
Affected services: Microsoft Exchange
Affected systems: Microsoft Exchange Cluster
Description of maintenance: Part two of Exchange 2012 to Exchange 2012 SP2 upgrade. Systems will first move all users to the machines upgraded on Wednesday Morning and then proceed with upgrading the remaining servers to Exchange 2010 SP2.
User impact: None

Posted in Network and Telecom