Good morning, an issue with one Blackboard portal was reported and we have taken it offline to prevent users from experiencing difficulty. We will update this notification at 1pm.
1:20pm: We have no new information at this time.
3:24pm: We have duplicated the problem and are working on a solution. Users are not affected with by the problem at this time.
Communication Services Infrastructure will be replacing Phonemail on all FAU campuses with the Xpressions voicemail system on Monday, Sept. 19. If you are already using the new Xpressions voicemail system you may disregard this message.
The timeline on Sept. 19 is as follows: 4 p.m. All messages in Phonemail will be deleted. This includes messages that have been saved and/or not listened to. It is strongly recommended that you review all messages before 4 p.m. as deleted messages cannot be retrieved. Please see “Saying Goodbye to Phonemail” below for details. 4 p.m. to Midnight The system will be disconnected and all information you have not retrieved will be lost. No new messages will be accepted.
Saying Goodbye to Phonemail If you are accessing Phonemail from your desk, your existing access process applies. If you are using any other FAU telephone: 1. Dial 7-MAIL (7.6245) 2. Enter your extension and press # 3. Enter your password and press # 4. Press 3 to listen to your messages. 5. Write down or record any details you need to keep before all messages are permanently deleted.
If you are dialing in from off campus, you may access the system using the appropriate campus number listed below and following the instructions given above: Broward (Davie, Fort Lauderdale, Dania): 954.762.5292 Palm Beach (Boca Raton): 561.799.8699 Northern Campuses (Jupiter, Harbor Branch, Treasure Coast): 772.873.3495
Hello, Xpressions Important: The first time you access Xpressions you will be required to record your name and reset your password.
If you are accessing Xpressions from your desk your previous access process still applies. The system will prompt you to: 1. Enter your extension number and press # 2. Enter the default password (11111) and press # Note: You will be prompted to record your name—this is required in order to gain access to your voicemail box. 3. Press 3 to listen to messages. 4. Before ending the session please reset your password. To access reset instructions use the link provided below.
If you are accessing Xpressions from any other FAU telephone: 1. Dial 7-6115 2. Enter your extension number and press # 3. Enter the default password (11111) and press # Note: The first time you access your new voicemail box you will be prompted to record your name—this is required in order to gain access to your voicemail box. 4. Press 3 to listen to messages. 5. Before ending the session please reset your password. To access reset instructions use the link provided below.
User Quick Reference Guide to Xpressions http://www.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdfwww.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdf
Please let us answer any questions you have by calling the CSI Support Services team at ext. 7.6235.
Video conferencing services are having security changes made to the video conferencing networks on Friday September 16, 2011 at 4:30 pm. This includes any videoconference classroom, conference room, auditorium, and desktop MOVI accounts located on all FAU campuses.
We will be performing a planned system upgrade and system testing. We do not anticipate any downtime in this upgrade but please call 561-297-3110 for issues.
Network: Cisco switch maintenance Boca campus completed
Network: Cisco switch maintenance Boca campus tomorrow, 09/16 between 6 and 7 am.
No downtime is expected.
CSI has completed the work on the telephone system at the Jupiter Campus.
On Thursday September 15th from 4:00am till 7:00am CSI will be performing telephone system maintenance that will interrupt all telephone service on the Jupiter Campus. In the event of an emergency the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.
IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 09/15/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:
When: 3:00 AM – 4:00 AM
Affected Service: Blackboard
Affected Systems: bbm1, bba1, bba2, bba3, bba4, bba5, bba6, bbc1, bbc2, bbx1, bbx2,bb.fau.edu, blackboard.fau.edu Description of Maintenance: Apply a patch which prevents an access denied message when students submit an exam question prior to Blackboard’s automatic save process completing.
Service Interruption: Yes, intermittent periods.
Network: Image upgrade on cisco switch completed
The pop mail server was restarted and is now functioning.
Mail should now begin flowing for users that use the either pop.fau.edu or faumail.fau.edu as their pop server settings.