Resolved – MyLabs Service Interruption Notification

This is a notification that the MyLab product that you are using is currently experiencing a service interruption.  This problem started at approximately 5:00 am (MDT).  Pearson engineers are responding and working to restore service.  We will send an additional notification once all MyLab systems have returned to normal.

Sincerely,
The Pearson Helpdesk Team

Posted in Educational Technologies

Upgraded PHP to version 5.2

The WordPress server was successfully upgraded to PHP version 5.2 to allow for compatibility with future software updates.

Posted in Network and Telecom

Banner Information – Logout daily

All FAU Banner users,

Please make sure at the end of each work day that you logout of Banner system. Do not leave it open, since it could impact FAU’s nightly processing jobs.

Thank you very much.

Posted in Uncategorized

Update: IRM Systems Maintenance, Thurs. August 25, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 08/25/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 AM – 6:30 AM
Affected Service: All blogs on http://wordpress.fau.edu will be affected (IRM Status and Office of International Programs).
Affected Systems: wordpress.fau.edu
Description of Maintenance: We will be upgrading PHP to version 5.2.4 on the WordPress (http://wordpress.fau.edu) box. The upgraded version of PHP is required for newer releases of the WordPress blog.

When: 5:00 AM – 6:30 AM
Affected Service: Xitracs, SharePoint, OwlApp, Blackboard
Affected Systems: hvboc05, xitracs, spwfe1, owlapp1, bbx2, bbpproxy2
Description of Maintenance: We will be making a BIOS change on hvboc05 which requires a reboot of the system

Posted in Network and Telecom

Resolved – Network registration issue in student resident areas – wired network

Network: Resolved – Wired network registration issue in student resident areas.

Students are now able to register their hardware mac address on the wired network in the residential areas.

Thank you.

Posted in Systems

Network registration issue in student resident areas – wired network

Network: Network registration issue in student resident areas.

Students are not able to register their hardware mac address on the wired network in the residential areas. Please use the wireless network to manually register until the issue is resolved.

Thank you.

Posted in Uncategorized

Resolved: Graduate College admissions application

The Graduate College admissions application is currently offline. We are working to return it to service.

Posted in Uncategorized

Switch reload / Network issue with Fort Lauderdale campus resolven

Network: Switch reload/network issue with Fort Lauderdale campus resolved.

Posted in Uncategorized

Switch reload in Fort Lauderdale campus

Network: A switch reload in Fort Lauderdale campus to correct a memory condition on the Cisco router. This will cause a 5-10 minute outage. Will update when the router is stable.

All calls originating from the Fort Lauderdale Campus may require dialing a seven or ten digit number for all off campus calls. If you are trying to reach the Fort Lauderdale campus during the switch reload, the ten digit number might be required.

Posted in Uncategorized

Network maintenance during maintenance window Friday 08/19 completed

Network: Network maintenance during maintenance window Friday 08/19 completed

Posted in Uncategorized
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