Resolved: arcmail bounce messages

> > One of the arcmail servers is experiencing problems and causing bounced email. We are in the process of contacting support to resolve the problem. No ETA for having the problem fixed is known at this time. A possible bounce message can appear from MAILER-DAEMON with a message as follows: > > —- > > Delivery is delayed to these recipients or groups: > > archiver@arcmail2.fau.edu > > > >

Posted in Uncategorized

Completed: SafeAssign in Blackboard will be unavailable due to maintenance Friday and Saturday April 22nd and 23rd

On Friday, April 22nd, from 2:00am to 4:00am and Saturday, April 23rd, 2011 from 11:00am to 11:30am the SafeAssign tool in Blackboard will be unavailable due to scheduled maintenance.

Posted in Network and Telecom

Blackboard is now back online

Blackboard is now back online.

Posted in Network and Telecom

Resolved: Blackboard is offline

Blackboard is currently unavailable. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

Posted in Uncategorized

Resolved: Blackboard currently unavailable

Blackboard is currently unavailable. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

Posted in Network and Telecom

Completed – IRM Systems Maintenance, April 21, 2011 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/21/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When : 3:00 AM – 5:00 AM

Affected Systems: SharePoint (Spwfe2.fau.edu), Owlapp (Owlapp2.fau.edu), Blackboard (Bbpproxy1.fau.edu)

Affected Services: SharePoint, Owlapp, Blackboard

Description of Change: We will be migrating spwfe1, bbpproxy1 and owlapp1 from VMware ESXi to Hyper-V. Blackboard, Owlapp and SharePoint should not experience any downtime. We will be keeping backups of the VMware machines in case there are any problems and will be able to revert at any time during the process.
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When: 4:00 AM – 6:00 AM

Affected Systems: Banner – Finance and Finance SSB 8.4 upgrade

Description of Change: Upgrading Finance and Finance SSB 8.4 – Banner Finance users and jobs will be impacted during this time.

Posted in Educational Technologies, Email, Systems

Resolved – Xitracts College Accreditation Software Offline

Xitracs College Accreditation (Xitracs.fau.edu) is currently offline. We expect service to return within the next 30 – 60 minutes.
Posted in Uncategorized

Class recordings recovered

The course recordings have been recovered and we are now double checking all links in Blackboard to ensure all has been recovered accurately and correcting any problems that we find. This process should be completed soon.

Posted in Banner and Admin Systems, Systems

Completed – MyFAU restart on 4/14 at 3:30a

We will be performing a restart of the MyFAU system at 3:30a to activate better monitoring tools for the portals. The restart takes about 20 mins so the system will be back up by 4am. LDAP will not be affected.

Posted in Banner and Admin Systems

Completed – Voice System Maintenance

On Thursday April 14th starting at 5:00pm through 8:00pm CSI will be performing system maintenance on our Xpressions (voicemail) servers. During this timeframe users located in the Culture and Society Building, New College of Engineering, and Davie West will be unable to leave or retrieve messages.

Posted in Educational Technologies