Completed – Voice System Maintenance

On Friday May 27th from 5:00am till 7:00am CSI will be performing telephone system maintenance that will interrupt telephone service on the Jupiter Campus. Other Northern campuses may experience intermittent outages. All off campus calls originating from the Northern campuses may require dialing a seven or ten digit number for all off campus calls. If you are trying to reach the Northern campuses, the ten digit number might be required. In the event of an emergency the FAU police department can be reached at 561-297-3500 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

If you experience telephone difficulties after the date or time outlined above, please call CSI Support Services at 561-297-6235 or contact the FAU help desk at http://www.fau.edu/helpdesk/ or 561-297-3999 for immediate assistance.

Posted in Network and Telecom

Completed – IRM Systems Maintenance, April 19, 2011 from 3:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 05/19/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

Oracleapps/enzo server will be unavailable from 4:00AM-7:00AM for scheduled maintenance.

Production applications that will be unavailable are:
Harvest
Appworx
Resource25
Identity Manager
Report Caster
Signature System
Travel (WOLF/legacy)
Network Registration
FAU SUDS

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When: 4:00AM – 5:00AM

Affected Services:
Blackboard 9.1 Production

Affected Systems:
Solaris Zones: BP1 – BBP7 and COLLAB servers
Description of Maintenance:
The Blackboard 9.1 production servers “struts-config.xml” file is missing a validation flag that causes the Course Cartridge Import Status to produce an HTTP 500 error. The problem is corrected by adding the validation flag to the file on each server. Each server will require a PushConfigUpdates.sh script to run to make the changes effective.

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When : 3:00AM – 3:30AM

Affected Systems: Talisma – taldb01

Affected Services: Talisma

Description of Change: We will be moving SQL Server files to a different partition and rebooting the system to enable changes to page file location

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When : 3:00AM – 3:30AM

Affected Systems:
SharePoint
Xitracs
Frevvo
Jira
Mssql1.fau.edu
Mssql2.fau.edu

Affected Services:
SharePoint
Xitracs
Frevvo
Jira

Description of Change: We will rebooting mssql1 and mssql2 to complete installation of new version of Backup Exec Agent software.

==================================================
When: 3:00AM – 7:00AM

Affected Services: Talisma Client (TALAPP01) and Talisma Server (TALDB01) Production

Affected Systems: TALAPP01 and TALDB01 Production

Description of Maintenance: The Talisma database server will be unavailable in order to move the tlDistributor unc directory from the local disk (C:) to the (F:) drive.  A snapshot of all the databases will be taken and the replication process will begin.

Posted in Systems

Resolved – Jupiter data circuit congested

The Metro Ethernet data circuit that connects the Jupiter campus and Boca Raton campus is congested due to incorrect ATT settings. We are working with ATT to correct this issue.

Posted in Network and Telecom

Completed – Oracleapps/enzo (production) maintenance 5/19/2011, from 4:00am to 7:00am

On Thursday May 19th, 2011 the oracleapps/enzo server will be unavailable from 4:00am-7:00am for scheduled maintenance.

Production applications that will be unavailable are:

Harvest
Appworx
Resource25
Identity Manager
Report Caster
Signature System
Travel (WOLF/legacy)
Network Registration
FAU SUDS

Posted in Uncategorized

Resolved – Telephone Outages Davie West

We are currently experiencing telephone outages at the Davie West campus building. We are working diligently to identify and correct the problem.

Posted in Uncategorized

Resolved – Telephone Service Interruptions at HBOI

We are currently experiencing telephone outages at the HBOI campus, primarily the Link building HB18. We are working to identify and correct the issue.

Posted in Uncategorized

Resolved – Telephone Service at the Jupiter campus

We are currently experiencing problems with telephone service on the Jupiter campus. Our vendor has been notified and is working to identify the cause of the problem.

Posted in Uncategorized

Resolved – Blackboard Down

Blackboard was unavailable this morning (5.12.11) between 2:00am and 7:30am.

Posted in Systems

Completed – Bldg 47 Network Upgrade

Networking will be performing a switch upgrade in building 47 on the fourth floor at the Boca Raton campus tonight from 5:00pm to 8:00pm. Network connectivity to the fourth floor of this building will be disrupted during this time.

Posted in Network and Telecom

Completed – IRM Systems Maintenance, April 12, 2011 from 1:00AM to 7:00AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 05/12/2011 from 1:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 1:00 AM – 7:00 AM

Affected Services:  Blackboard 9.1 Production

Affected Systems: Solaris Zones: BP1 – BBP7 and COLLAB servers

Description of Maintenance: The Blackboard 9.1 production will be upgraded to Service Pack 5. Blackboard will be unavailable from 1:00 AM to 7:00AM

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When: 4:00 AM to 5:00AM

Affected Systems: Banner Production

Affected Services:

INB

SSB

Travel

EFC

Workflow

Job submission

Posting

Description of Maintenance: Banner production will be unavailable on Thursday May 12 from 4:00am-5:00am to apply patches for a problem that was discovered last week.

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When: 6:00am-7:00am

What: Financial Aid 8.11 upgrade

Affected: Financial aid users

============================================

When : 3:00 AM – 6:00 AM

Affected Systems:  DNS

Nsboc0.fau.edu, Nsboc1.fau.edu, Nsdav1.fau.edu, Nsftl1.fau.edu, Nsjup1.fau.edu, Nspsl1.fau.edu

Affected Services: DNS

Description of Change: We will be adding the following DNS zones to above name servers: bocnode1.voip.fau.edu, bocnode2.voip.fau.edu, davproxy.voip.fau.edu, hbproxy.voip.fau.edu, voip.fau.edu.

==============================================

When : 3:00 AM – 6:00 AM

Affected Systems: SharePoint

Spapp1.fau.edu

Affected Services: SharePoint

Description of Change: We will be moving the virtual machine to a new host (hvboc02).

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Posted in Banner and Admin Systems