Completed – ANDI shared folder maintenance at 5PM on 3/22/2011

At 5:00PM the systems group will begin replicating ANDI data to a clustered environment. This is the first step in a larger plan to provide more robust shared folder services. There should be no impact to services.

Posted in Uncategorized

Completed – Voice System Maintenance Wednesday March 23rd from 5:00am till 7:00am

On Wednesday March 23rd from 5:00am till 7:00am CSI will be performing telephone system maintenance that will interrupt telephone service on the Jupiter Campus. Other Northern campuses may experience intermittent outages. All off campus calls originating from the Northern campuses may require dialing a seven or ten digit number for all off campus calls. If you are trying to reach the Northern campuses, the ten digit number might be required. In the event of an emergency the FAU police department can be reached at 561-297-3500 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

Posted in Uncategorized

Resolved – LCMS is down

The Luminis Content Management System (LCMS) (http://fauss.fau.edu/) is currently unreachable. Users that still have sites in LCMS are not able to update their pages.

This does not effect any of the users in the OmniUpdate CMS.

We are looking into the issue. No ETA as of yet.

Posted in Uncategorized

Resolved – Intermittent Network Problems

IRM is currently experiencing intermittent network problems . We are working on the issue but do not have an estimated time of resolution.

Posted in Uncategorized

Resolved – SQL Server failure

IRM is experiencing connectivity issue to the Microsoft SQL Cluster Servers. This issue is impacting several services which primarily including:

  • Housing
  • RAC Center
  • SharePoint (sharepoint.fau.edu)
  • Xitracs (xitracs.fau.edu)
  • EMS Master Calendar
  • EMS

We are working to resolve this issue but do not have an estimated time of resolution (ETR)

Posted in Uncategorized

Completed – IRM Systems Maintenance 03/17/11

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 03/17/2011 from 3:00am to 7:00am during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:30 AM – 6:00 AM
Description of Change: We will be applying a security update to Blackboard
Affected Services:
Blackboard
Affected Systems:
Blackboard.fau.edu
===============================================================

When: 5:00 AM – 6:00 AM
Description of Change: We will be upgrading server RAM
Affected Services:
Blackboard Proxy Servers
Xitracs Document Management Server (SACS Accreditation)
SharePoint
Affected Systems:
Blackboard.fau.edu
Xitracs.fau.edu
=================================================================

Posted in Uncategorized

Resolved – Password Sync 15 – 30 minute delay

Between 3:00 PM and 3:30 PM on Wednesday, March 16, 2011, users may have experienced a 30 minute delay in the synchronization of their password between Active Directory and MyFAU. All problems are currently resolved and passwords should now be in sync.

Posted in Uncategorized

Resolved – Network disruption

At approximately 4:35 pm the FAU network experienced a disruption. It has since returned to operating status. The Networking department is looking into the cause and will provide more information when it becomes available.

Posted in Uncategorized

Blackboard performance and errors

A small number of Blackboard clients may have experienced reduced performance and errors between 12pm and 12:30pm. All systems have currently returned to service and we will continue to investigate the cause of these errors.

Posted in Uncategorized

Resolved – Boca Bldg 51 Network Outage fixed

The fiber optic connection to Boca building 51 (Performing Arts), dropped at 6:00pm taking the network offline in that building. It has been fixed and the network in building 51 has now been restored

Posted in Network and Telecom