We are experiencing a network outage at Fort Lauderdale Towers Campus. Networking is working with ATT to resolve the issue. No ETR at this time.

Banner, the University’s primary information and database system, and Self-Service (for students, employees and faculty) will undergo a major upgrade starting Wednesday, Feb. 10, at 5:00 p.m. Those systems and the functions/services that require them became available about 6:00 p.m. Below is an example of the kinds of services that were not available during that down time:

• FACTS (transcripts, transient forms, degree audits, admission applications).
• Self-Service (paying fees, checking grades, schedules, or financial aid) Students will not be able to pay fees, check grades or schedules, or access financial aid information.
• Employee assignment forms (EPAF, PAF) .
• WOLF (becomes unavailable 4:30 p.m., Feb. 10).
• Banner reporting (including through ODS).
• pCard processing and the approval module (pCards may still be used, but charges will not post until Banner is back up).

Issue has been resolved.

MyFAU will be restarted which means the system will be unavailable for approximately 20 minutes. This restart should take care of some issues we’ve started to see, including the missing function icons (mail, etc.).

Networking will be performing an infrastructure upgrade to the Algonquin building (Bldg. 6) on the Boca Campus tomorrow between 8:00 am and 8:30 am. There will be a brief interruption to network connectivity in this building only.

If you had to have your password reset during the upgrade, that reset password will not work now. If you can’t log in now, you will unfortunately need to call the help desk to have your password reset in the upgraded system.

E-mail client

The e-mail client in MyFAU has also been upgraded. The main effect of the upgrade is that you will be able to apply some basic formatting to your e-mail messages and can also send e-mail with HTML in it.

E-mail you received during the upgrade will be moved to the upgraded MyFAU. This process may take up to a half day. Therefore, some mail that you saw Dec 27-Jan 1 may not be visible immediately following the upgrade on Jan. 1, but should be shortly. If you still don’t see that mail by Jan. 2, please let us know via the Online Computing Support System: http://www.fau.edu/helpdesk. Calendar has changed – The look of the Calendar is changed but all your event calendar data should be the same.