Network outage on Davie campus

We are experiencing a network outage on the 1st and 2nd floor of the LA building on the Davie campus due to an extended electrical outage.

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Password Synchronization Update

Changing your password from Microsoft Windows by pressing Ctrl + Alt + Del is now completely supported by the password synchronization system. When password changes occur they will now immediately synchronize with MyFAU without a temporary loss of Banner Self Service access.

As a result of this update passwords may now be changed within MyFAU or on users desktop by pressing Ctrl + Alt + Del.

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Blackboard down for Maintenence

Blackboard was unavailable between 4:00 a.m. and 7:00 a.m. due to maintenance

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MyFAU and SafeAssign Unavailable

MyFAU was unavailable 4:45 a.m. and 6:00 a.m.

SafeAssign tool in Blackboard was unavailable during the the majority of the morning. It has since been restored..

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Pop Server Reboot

The POP server experienced problems requiring a reboot of the server at about 8:30 a.m. Services were restored within 20 minutes.

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BANNER & MYFAU was not available between 5:00 a.m. – 6:00 a.m.

SWISE maintenance will occur from 6:30 am – 7:00 am.   The following applications were available during that time:

  • Blackboard Combine Course Section Requests
  • Computer Training Schedule & Registration
  • ETD (Electronic Thesis and Dissertation)
  • PRT (Password Reset Tool)
  • STAR (Strategies & Tips For Academic Recovery)
  • WAC (Writing Across Curriculum)
  • Experts Database
  • LC (Learning Community) & FLC (Freshman Learning Community) Administrative Area
  • SPOT (Student Perception of Teaching)
  • Technology Fee Administrative Area
  • True Blue Administrative Area
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Phishing Scam – About message with subject line “SERVICE NOTICE” – Resolved

If you receive an e-mail that appears to be from “Florida Atlantic University [webmaster1@fau.edu]” and a subject line of “SERVICE NOTICE”, delete it. It asks for the recipient to click on the link provided to deactivate or keep their e-mail account. This message is NOT legitimate and is known as “phishing” — an attempt to get personal information from people. For more information on phishing and keeping your personal information secure, go to the IRM Network and Security site (http://www.fau.edu/irm/network) and the IRM News security edition (http://www.fau.edu/irm/about/irm_news/irmnews_0601.pdf.).

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Phishing Scam: Message with subject line SERVICE NOTICE

If you receive an e-mail that appears to be from “Florida Atlantic University [webmaster1@fau.edu]” and a subject line of “SERVICE NOTICE”, delete it. It asks for the recipient to click on the link provided to deactivate or keep their e-mail account.

This message is NOT legitimate and is known as “phishing” — an attempt to get personal information from people.

For more information on phishing and keeping your personal information secure, go to the IRM Network and Security site (http://www.fau.edu/irm/network) and the IRM News security edition (http://www.fau.edu/irm/about/irm_news/irmnews_0601.pdf.)

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Compromised Email – Resolved

Our Systems staff members have reported that a faculty e-mail address has been compromised, and from this address someone has sent thousands of e-mails all over the world. Most of these messages are bouncing back and creating a problem for the mail system. We are in the process of cleaning up these “bad e-mails”. Mail on MyFAU is flowing a bit slow as a result of these messages bouncing.

This issue was resolved and emails were running properly by the next day.

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Intermittent Connection to MyFAU and Blackboard – Resolved

  • SAFARI AND FIREFOX USERS in Blackboard: It has been reported that with the Safari browser and versions of Firefox prior to 3.5 users are having problems downloading files. This issue was resolved.
  • We will be performing emergency Systems Diagnostics on the F5/BIG-IP from 5:00am to 7:00am. This will cause intermittent interruptions in service to the following Applications:
    • BlackBoard
    • Banner (Self Service and INB)
    • MyFAU
    • IDM (Single Username/Password)

    We apologize for any inconvenience that this may cause our users.

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