Resolved – MyFau unavailable

We are experiencing some technical difficulties with the myfau portal.  Currently working on the problem.   We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

Telephone system emergency upgrade

Starting Monday, March 7, through Wednesday, March 9, 2016 between the hours of 9:00 pm and 6:00 am, the Communications Infrastructure team will begin upgrading the VoIP telephones at all campus locations. During this time the phones will require a fifteen-minute reboot after receiving the upgrade. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you

Posted in Network and Telecom, Uncategorized

Resolved” AT&T has repaired the Phone Cable and all services are back working properly.

“Resolved” AT&T has repaired the Phone Cable and all services are back working properly.

“Update” The expected resolution date is Monday 2/22/2016  no specific time on Monday has been given.

We are experiencing an issue with the Telephones on the Ft Lauderdale Campus (HEC Tower) . A Cable has been cut that feeds the Building and the Vendor has been notified. The Phone system is in Survivability mode which allows out going calls, Campus to Campus calls but incoming from off campus has been effected.

Posted in Network and Telecom