OIT Systems Maintenance, Thurs. Sept 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/29/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************
Banner application filesystem migration
When: 5:00AM – 6:00AM
Affected services: Banner Jobsub, CleanAddress, Appworx, DARS​
Affected systems: bannerprd
Description of maintenance: Migrate Banner application files to new storage​
User impact: Scheduled jobs may fail to execute during this period.​
***************************************************

Migrate vip data drives to new netapp storage
When: 5:30am – 6:00am
Affected services: VIP document management system accessed via vip.fau.edu​
Affected systems: boc22vipdata01​
Description of maintenance: OIT will be moving data stored on the vip document management systems to the new netapp data storage appliances​
User impact: Users will not be able to access scanned documents or upload new scans into the vip document management system​

***************************************************

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept 22, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/22/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************
Add disk to ldapboc1
When: 5:00AM – 5:30AM
Affected services: None expected as there are two ldap servers
Affected systems: None expected
Description of maintenance: Adding more storage space to an FAU directory server that stores user information.
User impact: None expected

***************************************************

Martin County FLR L2VPN connection turn up
When: 12:00AM – 1:00AM
Affected services: No impact expected
Affected systems: Internet Router and Firewall Boca
Description of maintenance: New connection to Martin County over Primary FLR link is being turned up for researchers. ​Change will add trunking to internet router and interfaces to FW.
User impact: No Impact Expected

***************************************************

Posted in Network and Telecom, Systems

[COMPLETED] TouchNet Payment Processing System – Maintenance, Wed. Sept. 21 from 3:00AM to 7:00AM

UPDATE – 9/21/2016

TouchNet maintenance has completed successfully. All systems are back online and operating as expected.

***************************************************************************************************

The TouchNet payment processing system will be undergoing maintenance; from 3:00am to 7:00am – EST on Wednesday 9/21/16.

This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept. 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

***************************************************
Move student home folder path (M: drive) and change network share drive mapping method
When:  3:00AM – 7:00AM
Affected services:   home folders for students (M: drive)​ and drive mappings for all users
Affected systems:  fauandi1, idm, bocdcirm01
Description of maintenance:  OIT will be changing the location of the student home folder (M: drive). The path will change from \\fauandi1.fau.edu\student$\faunetid to \\fauandi1.fau.edu\home$\faunetid​.
Additionally all network shares will be mapped via Group Policy Preferences for all users instead of logon script + AD homedirectory attribute

User impact:  If mapping a student’s home folder manually the path will now be \\fauandi1.fau.edu\home$\faunetid
***************************************************
Oracle storage migrations
When: 3:00AM – 7:00AM
Affected services:  ​Report Caster, WebFOCUS, Talon, IDM, OIM, Luminis
Affected systems:  ​boc22ora01,​boc22ora03,​boc22ora05,​boc22ora07,mcoracle
Description of maintenance:  Migrate Oracle datafiles to new NetApp storage​
User impact: Services will be unavailable for a short period while storage is cut over.​

***************************************************

Posted in Systems

[RESOLVED] Success Network (Starfish) Currently Unavailable

Success Network (Starfish) is back up and accessible.

Thank you.

 

Posted in Educational Technologies, Systems, Uncategorized

Success Network (Starfish) Currently Unavailable

Success Network ( Starfish Solutions ) is currently unavailable. We are working with the vendor to resolve the issue.

Posted in Educational Technologies, Systems, Uncategorized

Undergraduate and Graduate Admissions Application Available

The Undergraduate (apply.fau.edu) and Graduate (owlapp.fau.edu) admissions applications are now available!

Previous Post:

The Undergraduate (apply.fau.edu) and Graduate (owlapp.fau.edu) admissions applications are currently experiencing downtime.

We are investigating the issue and will provide updates as more information is available.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Sept 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

***************************************************

Migration of virtual servers to new BigIP load balancers
When: 4:00AM – 5:00AM
Affected services:
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: Users may not be able to certain websites during maintenance.

***************************************************

mysql01 backend storage move
When: 5:00AM – 6:00AM
Affected services: Any service that requires mysql01 database access.  These include, but may not be limited to: Jira, Confluence, various web apps all over www.fau.edu and various application servers.
Affected systems: Jira, Confluence, www (some features)
Description of maintenance:  The data storage for the mysql01 database is being upgraded​
User impact: Users will not be able to connect to Jira, confluence, or use some web applications that are MySQL based.
***************************************************

Removal of support for old ssl ciphers on BigIP virtual servers
When: 5:00AM – 6:00AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers.  These include but may not be limited to: Blackboard, Owlapp, SSO, Papercut, SAS, MyFAU, Banner, Talisma, oud, www, Filelocker, ds/ldap, DMZ entry point for various ColdFusion apps, tms, SCTforms, etc.
Affected systems: ​bigip load balancers
Description of maintenance: We are making improvements to the security of secure websites (HTTPS only!)  that are hosted by the BigIP load balancers
User impact: No end user impact is expected as long as their web browsers / clients are reasonably new enough.   If their client is too old, they will get an SSL handshake failure and they will not be able to load the secure website.
If these users have a valid reason for maintaining their old clients, we can consider making an exception for that particular bigip virtual server.

***************************************************

QoS on MX Boca
When: 12:01AM – 6:00AM
Affected services: Internet services in Boca may swing to Jupiter connection briefly during changes
Affected systems: MX480
Description of maintenance: ​Network Maintenance on MX router implementing QoS for outside networks
User impact: None

***************************************************

Posted in Systems

[COMPLETE] Banner and ODS Maintenance

Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance.  During this time Banner INB and Self-Service will be unavailable.

Posted in Banner and Admin Systems

Banner and ODS Maintenance

Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance.  During this time Banner INB and Self-Service will be unavailable.

Posted in Banner and Admin Systems