[CANCELLED] – OIT Systems Maintenance, Thurs. Nov 3 from 12:01AM to 7:00AM

***UPDATE***

Maintenance for Thursday, Nov 3 has been postponed until next Thursday.

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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/03/2016 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle quarterly DB patches (mcoracle)
When: 3:00AM to 7:00AM
Affected services: Luminis production (MyFAU)​​
Affected systems: mcoracle
Description of maintenance: Applying Oracle PSU to DB’s on host mcoracle
User impact: MyFAU and Luminis will be come unavailable during the maintenance window.

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Oracle quarterly DB patches (boc22ora05)
When: 3:00AM to 7:00AM
Affected services: IEA Data Warehouse, Resource 25​
Affected systems: boc22ora05​
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora05.​
User impact: The IEA Datawarehouse will be unavailable during this time. The Resource 25 application will experience interruptions in service as well.

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Oracle quarterly DB patches (boc22ora03)
When: 3:00AM to 7:00AM
Affected services: Identity Manager production and MSOP instance which involves Owlapp, grouper, undergrad app, grad survey, lumsync, pwd expire, swift, frevvo, fau visitor​
Affected systems: boc22ora03​
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora03​
User impact: Applications that login to the MSOP or IDMP instances will become temporarily unavailable during the maintenance window.​

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Oracle quarterly DB patches (boc22ora01)
When: 3:00AM to 7:00AM
Affected services: Report Caster and WebFOCUS production​
Affected systems: boc22ora01​
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora01.​
User impact: Report Caster and WebFOCUS will be temporarily unavailable at times during ​the maintenance window. Jobs may not execute in Report Caster.

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Migration of virtual servers to new BigIP load balancers (SSO)
When: 5:00AM to 6:00AM
Affected services: SSO
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: SSO may be inaccessible for up to 5 minutes.

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Migration of www and Myfau to the new BigIP load balancers
When: 5:00AM to 6:00AM
Affected services: ​FAU website and MyFAU
Affected systems: BigIP Load balancers​
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: Users may experience a brief interruption while trying to access these websites

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Disk maintenance on several systems
When: 3:00AM to 6:00AM
Affected services: Test Blackboard, Metadata Management for Middleware Services, OIT App Dev server, Test Talisma, WildFly Application Server for Middleware Identity Management (Dev, Test and Prod), Gitlab for OIT App Dev team, LDAP​, ADFS, Jira Test​
Affected systems: boc22l6jirat, ldapnw1-el6, ldapboc1-el6, ldapboc0-el6, shibidp1t, bblt3sp10, bblt2sp10, bblt1sp10, bbda2, bbda1​, metadata, boc22devproc, boc22taldev1, gitlab, wildflymc1d, wildflymc1t, wildflymc1, wildflymc2, wildfly3, wildfly1t, wildfly1d, boc22adfs
Description of maintenance: OIT will be shutting down several systems to preform disk maintenance
User impact: The services mentioned above will be unavailable intermittently during the maintenance window

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Verasmart phone billing upgrade
When: 12:01AM – 2:00AM
Affected services: phone billing​
Affected systems: boc22comm1
Description of maintenance: OIT will be upgrading verasmart phone billing software​
User impact: Phone billing will be unavailable during this time​

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[RESOLVED] Intermittent issues with accessing the online help desk ticketing system

******* UPDATE *******

The issue has been resolved.

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We are currently experiencing intermittent connectivity issues with our online help desk ticketing system. We have contacted the vendor and they are working on resolving this issue as soon as possible.

At this time, you may not be able to access the service catalog to submit a ticket/request. In addition, technicians may not be able to access their tickets.

We apologize for the inconvenience this may cause.

OIT

Posted in Systems